Callminer

SEPTEMBER 5, 2017

Call center QA and monitoring teams are responsible for ensuring the quality of interactions between call center representatives and consumers. Meet Our Panel of Call Center Leaders and QA Pros: Art Coombs. Lindsey Havens. Nabahat Shanza. Art Coombs. ArthurFCoombs. Lindsey Havens.

Call Center 140

Call Center call center software outsourcing Coaching 140

Win the Customer

JANUARY 13, 2016

According to the Forrester Research Group, almost two billion people worldwide owned a smartphone in 2014. Mobile technology just makes things easier, and that goes for call centers as well. It only stands to reason that your call center software should also be mobile-friendly. It Puts the Customer First.

Call Center 85

Call Center call center software Technology Sales 85

aircall

JUNE 28, 2022

What got us excited as product mock-ups matured is that there was a “perfect storm” opportunity: Existing phone system offerings were old, commodity hardware–oriented, and if you wanted an international system, productivity, and collaboration, you had to go for complex call center software that needed months of implementation.

SaaS 147

SaaS Metrics Engineering Telecommunications 147

aircall

JANUARY 24, 2022

This percentage compares with only 67% in 2014. Set up a call center. A well-functioning call center is easy to set up and it gives you the opportunity to delegate a group of individuals solely to customer service. Here’s how the right software solutions can take your call center from good to great.

Call Center 126

Call Center Best practices call center software CRM 126

Fonolo

FEBRUARY 7, 2013

The best way for a call center to stand out as a leader is through the customer experience. How to Eliminate Hold Time in Your Contact Center: What’s the difference between average speed of answer and average wait time? How to Calculate Hold Time in a Call Center. What causes long call center hold times?

Call Center 62

Call Center Interactive Voice Response Abandon rate Wait times 62

Talkdesk

JULY 8, 2016

Since its release in 2014, Slack has become a force to be reckoned with. Talkdesk Product Manager Alex Willen and Slack Account Manager Jesse Elliott discussed Slack’s new functionalities as relates to phone support teams in our webinar “Using Slack to Reinvent the Call Center Experience.” Here’s how: 1.

call center software 40

call center software Morale Call Center Coaching 40

Cisco - Contact Center

FEBRUARY 1, 2021

BlueKai was acquired by Oracle in 2014, and Omar served as the Senior VP/GM of the Oracle Data Cloud business unit. Prior to Voicea, he was the founder and CEO of BlueKai which built the world’s largest consumer data marketplace and data management platform.

Contact Center 85

Contact Center Transportation Customer Experience Wireless 85