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3 Ways to Use Slack to Improve Your Phone Support Efforts

Talkdesk

Since its release in 2014, Slack has become a force to be reckoned with. Talkdesk Product Manager Alex Willen and Slack Account Manager Jesse Elliott discussed Slack’s new functionalities as relates to phone support teams in our webinar “Using Slack to Reinvent the Call Center Experience.” Here’s how: 1.

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Changing Customer Experience with the All New Webex Contact Center [WEBINAR]

Cisco - Contact Center

BlueKai was acquired by Oracle in 2014, and Omar served as the Senior VP/GM of the Oracle Data Cloud business unit. Prior to Voicea, he was the founder and CEO of BlueKai which built the world’s largest consumer data marketplace and data management platform.