Spearline

JANUARY 6, 2022

Call center cloud migration features in many 2022 business plans. Inbound voice has actually seen an increase since 2014, according to the survey report “What Contact Centers Are Doing Right Now 2021 Edition” While the use of inbound voice has increased from 50% in 2014 to 54.9% in 2020 to 17.3%.

Call flow 122

Call flow Contact Center Benchmark contact center solutions 122

Tenfold - Contact Center Blog

JUNE 23, 2020

Tenfold’s chrome extension has been around since 2014 and is the product we built the company around. The new UIs offered a very new experience as well as some additional firepower to transform call centers using Tenfold. Call Controls*. Be in control – Who doesn’t like control? Agent Status*.

Call flow 62

Call flow Customer centricity CRM Call Center 62

aircall

DECEMBER 16, 2022

Entry-level features: Contact tagging, click-to-call, desktop notifications, ring groups, call flow designer . Aircall is the only provider to offer features like in-house support, training, and other call center features to all clients, even in its entry-level package. . stars on G2. Integrations.

Sales 62

Sales CRM Interactive Voice Response Coaching 62