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Inbound voice reigns Voice continues to be the primary customer contact channel. Inbound voice has actually seen an increase since 2014, according to the survey report “What Contact Centers Are Doing Right Now 2021 Edition” While the use of inbound voice has increased from 50% in 2014 to 54.9%
Inbound voice continues to be the primary customer contact channel and has actually seen an increase since 2014. While the use of inbound voice has increased from 50% in 2014 to 59.5% Cloud migrations are on the agenda. Let’s have a look at this, and some of the other findings from the report. Inbound voice reigns.
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