2014, Chatbots and Customer emotions - Customer Contact Central

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2014

Chatbots

Customer emotions

There’s No I in Team, but What About AI?

CSM Magazine

JUNE 27, 2018

A more recent report, ‘ AI Is Ready For Employees, Not Just Customers’ by Forrester analyst, Craig Le Clair, advocates using AI to automate repetitive tasks, but argues that certain services demand human skills, such as the ability to detect a customers’ emotional state and respond appropriately. About ServisBOT.

Scripts

Scripts Chatbots Enterprise Healthcare

All About the Feels? Why Emotion Plays a Critical Role in CX Success

Call Center Weekly

MARCH 28, 2019

Customers are increasingly turning to self-service, chatbots or messaging apps, but while digital channels may be replacing voice for some interactions, how your customers feel about interacting with your brand is more important than ever. By Cohan Daley “Feel the feels”, “all about the feels”. and Machine Learning.

Customer emotions

Customer emotions Chatbots Self service Customer Experience

There’s No I in Team, but What About AI?

All About the Feels? Why Emotion Plays a Critical Role in CX Success

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