Aspect

JANUARY 21, 2019

Easy access to valuable information that can help employees do their jobs better: Available both on request and pro-actively provided, use an SMS chatbot to query an agent’s customer sat score or query overall center adherence (for a workforce planner or manager).

contact center workforce 75

contact center workforce Morale Contact center software Contact Center 75

Aspect

JULY 15, 2019

Um ambiente divertido onde os funcionários podem interagir com seus colegas : adicione recursos de gamification individuais e em equipe com prêmios e “ badges “ .

Morale 64

Morale Contact Center Gamification Chatbots 64

Comm100

NOVEMBER 23, 2020

The Comm100 system now includes a full digital omnichannel solution combining live chat, email, social media, SMS, chatbots, and knowledge base, all in one. It’s intuitive and designed so well for managing customer support tickets” Freshdesk also gets points for its gamification features that help increase agent productivity.

Chatbots 52

Chatbots Enterprise CRM Customer Support 52

Fonolo

NOVEMBER 17, 2020

Whether it’s handling and routing necessary inquiries through self-service tools and chatbots or using AI to improve reporting and predictive modeling, AI will be essential in delivering excellent customer experiences in the future. Storyline: Gamification. Why Gamification Matters. Call Center Trends 2014.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176