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Moving to the cloud – Call centre tech migrations

Spearline

Inbound voice reigns Voice continues to be the primary customer contact channel. Inbound voice has actually seen an increase since 2014, according to the survey report “What Contact Centers Are Doing Right Now 2021 Edition” While the use of inbound voice has increased from 50% in 2014 to 54.9%

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Boingo raises support for households with Talkdesk

Talkdesk

In 2014, Boingo Multifamily rapidly scaled up its business and needed to improve its customer service operations to match. The organization sought out a new contact center solution with skills-based routing, call recording, robust monitoring and the ability to provide listen-in support to coach agents while interacting with customers.

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Shift Drives Better Customer Experience with Talkdesk Enterprise Cloud Contact Center

Talkdesk

But in 2014, I tried something new. With aggressive goals to improve answer rates and raise NPS, the team knew their current contact center solution wasn’t going to deliver the results they needed. They also needed a new solution that allowed agents to get calls quicker and provide better customer experience.

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Shift Drives Better Customer Experience with Talkdesk Enterprise Cloud Contact Center

Talkdesk

But in 2014, I tried something new. With aggressive goals to improve answer rates and raise NPS, the team knew their current contact center solution wasn’t going to deliver the results they needed. They also needed a new solution that allowed agents to get calls quicker and provide better customer experience.

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Marlin Equity Partners to Acquire LiveOps Cloud Platform Business

Natalie Petouhof

Tweet LiveOps, a global leader in cloud contact center and customer service solutions, and Marlin Equity Partners, a global investment firm with over $3 billion of capital under management, today announced the completion of Marlin’s acquisition of LiveOps Cloud Platform.