SharpenCX

SEPTEMBER 16, 2020

Back in 2014 Deloitte talked about an important trend – the overwhelmed employee. . Regular Coaching and Feedback. Proactively coach your agents to avoid these feelings of neglect. Use data to offer tangible feedback to your agents. They learn to self-identify performance issues and fix them on the fly.

Multichannel 67

Multichannel Customer Experience Coaching Contact Center 67

Toister Performance Solutions

DECEMBER 26, 2017

Someone at Salesforce just thinks I am because the company profiled me in it's 2014 ebook, Secrets of the Most Productive Salespeople. He wasn't interested in any insights or feedback. If you are a customer service leader, spend time training and coaching your employees on listening skills. That's not really true.

Coaching 59

Coaching Surveys Sales Contact Center 59

Amity

APRIL 24, 2017

Since 2014, Loopio has been helping hundreds of companies win more business by supercharging their response process for RFPs, RFIs, and Security Questionnaires. Along with my two Co-founders, we created Loopio in January of 2014. They manage different types of customers and focus on the proactive “coaching” activities.

Metrics 93

Metrics Sales Best practices Customer advocacy 93

Customer Guru

MARCH 22, 2018

An MBTI (Myers–Briggs Type Indicator) certified practitioner, certified in Appreciative Inquiry and a Certified Professional Coach – Coaching for Transformation, he is immensely passionate about People Development and Coaching. In 2014, I decided that I wanted to be in another function.

B2C 65

B2C Finance Customer centricity B2B 65

Customer Guru

MARCH 22, 2018

An MBTI (Myers–Briggs Type Indicator) certified practitioner, certified in Appreciative Inquiry and a Certified Professional Coach – Coaching for Transformation, he is immensely passionate about People Development and Coaching. In 2014, I decided that I wanted to be in another function.

B2C 63

B2C Finance Customer centricity B2B 63

Talkdesk

JULY 8, 2016

Since its release in 2014, Slack has become a force to be reckoned with. These can pose significant challenges for agent coaching and other vital day-to-day tasks that occur in the call center. For example, Talkdesk for Slack’s agent coaching feature is a new take on the traditional call whispering feature.

call center software 40

call center software Morale Call Center Coaching 40

Netomi

JANUARY 5, 2022

His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. A former CEO group leader, and executive coach with the world’s largest chief executive organization, David has worked with thousands of CEOs and business leaders on their business brand, customer experience, and competitive advantages.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

CSM Magazine

MARCH 31, 2020

This unfiltered conversation provides honest feedback into what is working, what isn’t, and what some of the bigger challenges are for small business entrepreneurs. Train your support team to view customer training like they would coaching. This provides insights that cannot be uncovered in short interactions. About the Author.

Benchmark 52

Benchmark Coaching Consulting Consulting 52

Insite Managed Solutions

MAY 23, 2013

Gartner predicts that over 70% of Global 2000 companies will have incorporated some form of gamification by 2014. Customer Feedback: When it comes to improving customer interaction, a whopping 38% of call center managers say that measuring results are one of their biggest challenges. Call Center Coaching Can Lead to Attrition.

Contact Center 40

Contact Center Technology Gamification call center workforce 40

Comm100

OCTOBER 11, 2017

Before Hertz shifted from a marketing-centered social media strategy to a jointly-owned system in 2014, the marketing department had control over the company’s social media accounts. Being organized will also help you down the line, as you develop training protocol, implement shared responsibilities and create a feedback loop.

Customer Service 68

Customer Service Customer Care Morale Marketing 68

Balto

AUGUST 3, 2022

From training and coaching to software enhancements, investments allow you to scale your output without hiring, automate repetitive tasks, strengthen your funnel, and improve cross-functional collaboration and visibility. Create your own user feedback survey. quotes, feedback, etc.) Quotes, feedback, etc.). Responses %.

Contact Center 52

Contact Center Interactive Voice Response Surveys Self service 52

Comm100

MAY 1, 2018

Ease Gen Xers skepticism through one-on-one contact that cuts through the bureaucracy, and by giving them constructive feedback. A 2014 study by the ASTD Workforce Development Community with Joseph Grenny and David Maxfield found that each generation had one or more problems with at least one other generation.

Management 56

Management Education Surveys Government 56

Russel Lolacher

JUNE 13, 2022

I’ll choose one of my best this happened back in 2014. So folks will come and shop in their stores, you want that feedback, how was your experience all that good stuff, right? But when we were able to convince them, let’s come start meshing this data together, looking at customers and employees feedback at the same time.

Coaching 59

Coaching Engineering Personalization Feedback 59

SmartKarrot

SEPTEMBER 18, 2020

It is the largest college recruiting network that serves more than 17 million high school athletes and over 30.000 college and university coaches throughout the USA. It allows access to follow school programs; customizes a user profile and monitors its popularity among coaches. Location: Pittsburgh. Applyboard. Location: Ontario.

SaaS 21

SaaS Education Coaching Healthcare 21

CustomerSuccessBox

JUNE 8, 2022

What can we do, or at least collect the feedback so that you can bring it back to the team? Check out Irit’s interview where she gives insights into how you can manage churn efficiently. . Q: Please introduce yourself. So from a strategic standpoint, we can fix things in the customer journey.

Management 52

Management Upselling Accountability Chief Customer Officer 52

Comm100

FEBRUARY 16, 2018

According to CCW Digital’s Report, 61% of companies agree that agent coaching is a top investment priority for 2018. Remove agent pain points by collecting feedback to see what systems could be improved so that agents will come across less friction when serving customers. Customers aren’t the only ones who experience pain points.

Customer Service 49

Customer Service Chatbots Journey mapping Multichannel 49

SmartKarrot

JANUARY 28, 2022

It was transformed into the #GiveFirst hashtag at Techstars around 2014. . This will help get better feedback , understand the process differently, and result in a good product with a smoother workflow. With a Give First attitude, you can coach your customers to use your products in the best manner.

Management 10

Management Brand ambassadors SaaS Engineering 10

Fonolo

NOVEMBER 17, 2020

To achieve that within a remote or hybrid work environment, we’re going to see more contact centers reach for a cloud-based technology that drives camaraderie, increases visibility, allows supervisors to coach from anywhere, and enables agents to self-manage.” Call Center Trends 2014. Improving Average Handle Time (AHT).

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

CrazyCall

SEPTEMBER 4, 2018

Coach to SaaS founders, Chief instigator at DanMartell.com. Dan Martell is a serial entrepreneur, a world-famous business coach for SaaS founders and an angel investor since young years. Sales Coach & Chief Connections Officer at Make It Great Institute. Must-read: Zero to IPO: Lessons From The Unlikely Story of HubSpot.

Sales 129

Sales SaaS CRM B2B 129

delighted

APRIL 5, 2019

The sheer amount of data alone that comes in from surveys can cause delays in responding to customer feedback and hinder efficient growth. To help both your company and clients feel successful after customer feedback has been delivered, you need to have an efficient process for taking action and closing the loop.

Feedback 44

Feedback Customer Experience Surveys Best practices 44

Nicereply

MARCH 14, 2023

A book about leadership skills The Culture Map By Erin Meyer Published: 2014 Length: 290 pages The Culture Map should be an indispensable book on your shelf if you lead multicultural teams or have customers from different backgrounds (and that’s pretty much all of us). You’ve become the bad person in this scene.

Management 98

Management Call Center Entertainment Metrics 98