Callminer

NOVEMBER 18, 2020

If you’re looking for ways to boost your agents’ performance, check out our white paper, Using Gamification to Improve Contact Center Performance. A study from 2014 found that most people were not willing to stay on hold for longer than 13 minutes. Implement a support structure to provide real-time assistance for advisors.

Contact Center 345

Contact Center Call Center Gamification Wait times 345

BlueOcean

DECEMBER 16, 2019

Before we sign off for the holiday break, we want to give shouts to all the frontline agents and coaches holding it down for clients and customers in contact centers everywhere. Several years ago, during the relentless Polar Vortex, we made t-shirts for our team saying “Winter Suffer Fest 2014. at Blue Ocean. Bring it.”

Contact Center 62

Contact Center Morale Gamification Transportation 62

Insite Managed Solutions

MAY 23, 2013

Gamification: Gamification promises to make the workplace more fun by applying game design elements to business processes such as customer support, and it’s quickly gaining traction. Gartner predicts that over 70% of Global 2000 companies will have incorporated some form of gamification by 2014. Jenine Kent. Jenine Kent.

Contact Center 40

Contact Center Technology Gamification call center workforce 40

Fonolo

NOVEMBER 17, 2020

To achieve that within a remote or hybrid work environment, we’re going to see more contact centers reach for a cloud-based technology that drives camaraderie, increases visibility, allows supervisors to coach from anywhere, and enables agents to self-manage.” Storyline: Gamification. Why Gamification Matters.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176