BlueOcean

DECEMBER 16, 2019

Before we sign off for the holiday break, we want to give shouts to all the frontline agents and coaches holding it down for clients and customers in contact centers everywhere. A reminder that the struggle to sustain morale when it’s holiday season in the contact center is real. at Blue Ocean. Bring it.”

Contact Center 62

Contact Center Morale Gamification Transportation 62

Callminer

SEPTEMBER 5, 2017

But when the whole month has a lot of calls which were of all different types, the quality report – which can identify potential gaps and required agent coaching or training – may be delayed by many days. Who is coaching the coaches? Constant QA, coaching, and accountability is how you ensure all interactions are positive.

Call Center 140

Call Center call center software outsourcing Coaching 140

Talkdesk

JULY 8, 2016

Since its release in 2014, Slack has become a force to be reckoned with. These can pose significant challenges for agent coaching and other vital day-to-day tasks that occur in the call center. For example, Talkdesk for Slack’s agent coaching feature is a new take on the traditional call whispering feature.

call center software 40

call center software Morale Call Center Coaching 40

Netomi

JANUARY 5, 2022

His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. A former CEO group leader, and executive coach with the world’s largest chief executive organization, David has worked with thousands of CEOs and business leaders on their business brand, customer experience, and competitive advantages.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Comm100

OCTOBER 11, 2017

The activities in this eBook can be great training materials to improve customer service or morale in your team. Before Hertz shifted from a marketing-centered social media strategy to a jointly-owned system in 2014, the marketing department had control over the company’s social media accounts.

Customer Service 68

Customer Service Customer Care Morale Marketing 68

Russel Lolacher

JUNE 13, 2022

I’ll choose one of my best this happened back in 2014. Not just moral support, not just saying that’s too bad, your business is doing terrible rustle, which we should, you know, you should really get that up because it’s hurting us overall. Robyn Petree-Guzman. I had moved to the Midwest with cold winters for a job.

Coaching 59

Coaching Engineering Personalization Feedback 59

Customer Interactions

AUGUST 7, 2014

Here is a glimpse at our 2014 winners: Technician of the Year Jason Sturgill. As a coach/mentor/trainer, he enthusiastically shares best practices with trainees and co-workers. His volunteer work not only raised funds and awareness for prostate cancer but also boosted morale in the workplace.

Telecommunications 31

Telecommunications Construction Morale Technical Support 31