2014 Consulting Sales 
Beyond Philosophy
NOVEMBER 10, 2014
According to their 2014 US Insurance Shopping study, 28% of the Customers who switched auto insurance providers did so because of “poor experience.”. An Electrical Retailer reduced complaints by 20%, increased levels of trust by 10% and achieved a 3% increase in ‘like for like’ sales. 26 August 2014. < 26 August 2014. <
Beyond Philosophy
SEPTEMBER 28, 2016
Not because their user numbers in July were reported to have dropped 30% since the same time in 2014. Moreover, 200 million of them are up for sale by a hacker named “Peace.” Sometimes, you only found out when the information appears with a “For Sale” sign on it. Not even because Verizon is buying them for $4.8
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Beyond Philosophy
NOVEMBER 4, 2014
Research shows that classical music boosts wine sales the most, but an experiment showed that playing French or German music can have a huge boost on the sales of the wines originating from that country. 19 August 2014. < 19 August 2014. < Now, there are plenty of choices at most wine stores. 16 July 2013.
Beyond Philosophy
MAY 10, 2017
In our customer experience consultancy, we describe customer loyalty as “the result of a consistently positive emotional experience, rational attribute-based satisfaction and perceived value of an experience, which includes the product or services.” percent between 2012 and 2014. That’s loyalty. Customer loyalty is a bit different.
Customers That Stick
JANUARY 15, 2015
We introduced our Faces of Customer Experience series in April 2014, and we’ve had the privilege of meeting and sharing the stories of a number of wonderful customer-facing professionals. So let us reintroduce you to our Faces from 2014.
Beyond Philosophy
MARCH 31, 2015
At a time when banks are closing branch locations at a record pace (over 1,400 in 2014, with Bank of America, alone, closing more than 140) that is likely to continue, the need for the services they offer remains pretty much the same. Are they both? Are they neither? And, we’re seeing a new term for the branch experience: ‘shadow banking’.
Beyond Philosophy
FEBRUARY 25, 2016
As many marketing and public relations consultants, academics, economists, and business writers have observed, today we’re living in a reputation economy, where trust and customer experience – even more than product or service features – are coin of the realm, as real as legal tender. In January, 33% of U.S.
Expert insights. Personalized for you.
411 
Let's personalize your content