Callminer
NOVEMBER 18, 2020
Talking to customers on the phone all day isn’t an easy job; that’s why it takes a special set of skills and characteristics to be a successful contact center agent. If you’re looking for ways to boost your agents’ performance, check out our white paper, Using Gamification to Improve Contact Center Performance.
Call Center Weekly
NOVEMBER 9, 2017
Why is the issue of compliance important for contact centers? Contact centers need to provide accurate information to their customers. Contact center Agents need the most accurate and up to date information. Note, Brad’s responses have been lightly edited and condensed for clarity.
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Customers That Stick
JANUARY 15, 2015
We introduced our Faces of Customer Experience series in April 2014, and we’ve had the privilege of meeting and sharing the stories of a number of wonderful customer-facing professionals. So let us reintroduce you to our Faces from 2014. Meet Becky Lollar ! – One trip to Walt Disney World and she was hooked.
ShepHyken
OCTOBER 28, 2016
Michael Becker is a content strategist at Sharpen , a cloud-native contact center provider. He graduated from Butler University in 2014 with a B.A. He has experience in marketing for two SaaS companies and is passionate about the overall custoemr experience. in integrated communications and journalism. Connect on Twitter.
Contact Center Pipeline
FEBRUARY 18, 2015
Do contact centers derive value from their analytics tools? In our 2014 Contact Center Analytics Survey, conducted by Strategic Contact and Contact Center Pipeline, we compared the goals that survey participants initially set out to achieve with how they currently use their analytics.
pindrop
JUNE 10, 2020
How to Reduce Bias: Optimizing AI and Machine Learning For Contact Centers. For contact centers, a real-world example could be gleaned from AI improperly trained on international calls. An example of this is contact center authentication solutions that use geographic location as a primary indicator of risk.
Call Center Weekly
APRIL 25, 2018
What do you think is overlooked by contact center leadership, that hinders their customer retention efforts? a Canadian training company that helps contact centers improve their sales and customer retention results. Customer retention is a relationship rather than an event! By then it is too late.
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