2014 contact center associations Customer retention 
Call Center Weekly
NOVEMBER 9, 2017
a Canadian training company that helps contact centers improve their sales and customer retention results. A call center expert, Mike serves on the Advisory Council of the Greater Toronto Area Contact Center association, and was Master of Ceremonies for their 2012-2014 and 2016 Annual Conferences.
Call Center Weekly
APRIL 25, 2018
What do you think is overlooked by contact center leadership, that hinders their customer retention efforts? Customer retention is a relationship rather than an event! Too much emphasis is placed on "saving" customers. By then it is too late. Mike Aoki is the President of Reflective Keynotes Inc. ,
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