Spearline
JANUARY 6, 2022
Inbound voice reigns Voice continues to be the primary customer contact channel. Inbound voice has actually seen an increase since 2014, according to the survey report “What Contact Centers Are Doing Right Now 2021 Edition” While the use of inbound voice has increased from 50% in 2014 to 54.9%
Outsource Consultants
AUGUST 16, 2019
Outsource Consultants is a call center referral and advisory firm that helps companies find the best high-performing outsource call centers and cloud-based contact center solutions. based call centers. took home the National Magazine Award for General Excellence in both 2014 and 2012.
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Talkdesk
APRIL 8, 2020
In 2014, Boingo Multifamily rapidly scaled up its business and needed to improve its customer service operations to match. The organization sought out a new contact center solution with skills-based routing, call recording, robust monitoring and the ability to provide listen-in support to coach agents while interacting with customers.
Cisco - Contact Center
FEBRUARY 1, 2021
BlueKai was acquired by Oracle in 2014, and Omar served as the Senior VP/GM of the Oracle Data Cloud business unit. Webex Contact Center [Solution webpage]. The all-new Webex Contact Center Lays the Foundation for the Next Generation of Customer Experiences [Blog]. Collaboration Social Channels. Learn More.
Spearline
SEPTEMBER 26, 2019
In 2011, I returned to India and started working for a manufacturing unit based in Hyderabad as a General Manager (Covering nearly all departments) until 2014. Since 2014, I moved back to my native place Udaipur and started working with Airwing Training Academy Pvt. as a General Manager (Ops/HR/ Process).
NICE inContact
DECEMBER 9, 2015
As their customer support inquiries increased, Columbia Sportswear knew they needed a new contact center solution to support seasonal call volumes, e-commerce, and their unique brands. Searching for the Ideal Contact Center System. That passion also extends to delivering outstanding customer service.
NICE inContact
JULY 13, 2016
Our customer, Hoveround Corporation , a leading provider of power chairs, electric scooters and other mobility solutions, chose inContact for its inbound contact center solution in 2009.
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