Remove 2014 Remove contact center solutions Remove Customer Experience
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Changing Customer Experience with the All New Webex Contact Center [WEBINAR]

Cisco - Contact Center

In this webinar, you’ll hear from Omar and Sheila on five essential elements that contact centers need to deliver to compete in this experience economy: The ability for customers to connect when they want, how they want. End-to-end visibility on customer experience interactions with your business.

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Power Countless Customer Experiences with inContact

NICE inContact

Uncovering the best way to deliver outstanding customer experiences is something that every contact center strives to do. But finding a solution that will support your unique position, and determining the best approach to delivery, can be a daunting task. Register now for the webinar!

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How the Contact Centre industry has changed over the past five years

Spearline

In 2011, I returned to India and started working for a manufacturing unit based in Hyderabad as a General Manager (Covering nearly all departments) until 2014. Since 2014, I moved back to my native place Udaipur and started working with Airwing Training Academy Pvt. Overall, customer experience is a high priority for contact centres.

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Shift Drives Better Customer Experience with Talkdesk Enterprise Cloud Contact Center

Talkdesk

But in 2014, I tried something new. With aggressive goals to improve answer rates and raise NPS, the team knew their current contact center solution wasn’t going to deliver the results they needed. They also needed a new solution that allowed agents to get calls quicker and provide better customer experience.

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Shift Drives Better Customer Experience with Talkdesk Enterprise Cloud Contact Center

Talkdesk

But in 2014, I tried something new. With aggressive goals to improve answer rates and raise NPS, the team knew their current contact center solution wasn’t going to deliver the results they needed. They also needed a new solution that allowed agents to get calls quicker and provide better customer experience.

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Columbia Sportswear Takes Customer Service to the Cloud

NICE inContact

That passion also extends to delivering outstanding customer service. As their customer support inquiries increased, Columbia Sportswear knew they needed a new contact center solution to support seasonal call volumes, e-commerce, and their unique brands. Searching for the Ideal Contact Center System.

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Contact Center Technology in Your RFP: You’re Asking the Wrong Question

BlueOcean

Contact center technology is no exception. A vendor may have exceptional solutions for today’s customer experience and support, but will they continue to deliver five years from now? Be transparent about your existing technologies and your vision for customer experience.