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Why is the issue of compliance important for contactcenters? Contactcenters need to provide accurate information to their customers. Contactcenter Agents need the most accurate and up to date information. Note, Brad’s responses have been lightly edited and condensed for clarity.
What do you think is overlooked by contactcenter leadership, that hinders their customer retention efforts? a Canadian training company that helps contactcenters improve their sales and customer retention results. Customer retention is a relationship rather than an event! By then it is too late.
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