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We want our personalized customerservice to encompass a wide variety of platforms from social media to mobile while still being easy to use with lightning-fast responses. At the end of 2014, Forrester reflected on current and rising trends in customerservice including omni-channelsupport.
Customers value the quality of customerservice as much as price and quality of products. According to an American Express study , “Americans will spend 9% more with companies that provide excellent service.” Recent trends in customerservice show that companies can delight their customers while generating revenues.
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