PeopleMetrics

AUGUST 1, 2014

At PeopleMetrics we’re all about gathering customer feedback. But we aren’t just helping companies to listen to their customers – we advise them to close the loop too (that is, follow-up on the feedback – get in touch – help solve a problem if need be.). — Alton Brown (@altonbrown) July 1, 2014.

Feedback 120

Feedback Morale Customer Experience Personalization 120

Aspect

JANUARY 21, 2019

The morale and productivity of supervisors, quality analysts, workforce planners and administrators of all sorts have a direct impact on the morale of agents and their ability to serve customers well. Aspect has been a pioneer in employee engagement, introducing the first icon and widget-based workforce optimization interface in 2014.

contact center workforce 75

contact center workforce Morale Contact center software Contact Center 75

Aspect

JULY 15, 2019

O moral e a produtividade dos supervisores, analistas de qualidade, planejadores da força de trabalho e administradores de todos os tipos têm um impacto direto sobre o moral dos ag entes e sua capacidade de atender bem os clientes. Não é sufic iente concentrar-se apenas nas necessidades dos agentes.

Morale 64

Morale Contact Center Gamification Chatbots 64

Callminer

SEPTEMBER 5, 2017

Jack founded his first business while studying at university in 2012 and led the team remotely until graduating in 2014, when he took on the role of fulltime CEO. CS teams often revolve around tight-knit units, and it’s the heads of these units that have to be relied on to raise morale ahead of difficult shifts.

Call Center 140

Call Center call center software outsourcing Coaching 140

Toister Performance Solutions

AUGUST 3, 2017

What is the impact on morale of not winning ? The Power of Peer Recognition According to a 2014 employee engagement study by the employee feedback company TINYpulse, peer recognition is the top reason why employees go the extra mile at work. Can you allow repeat winners without prompting feelings of favoritism?

Employee engagement 51

Employee engagement Morale Best practices Customer Service 51

Talkdesk

JULY 8, 2016

Since its release in 2014, Slack has become a force to be reckoned with. Slack improves team morale and company culture. This increased collaboration helps improve team morale as agents are able to rally together to help should someone need assistance during a call. Offices around the world (including ours!)

call center software 40

call center software Morale Call Center Coaching 40

CSM Magazine

DECEMBER 9, 2015

While a lot of writers have focused on the realms in which courage is applied (for example: moral courage, military courage, and political courage), I think it is more useful to understand the common ways that people behave when being courageous, regardless of which realm they’re operating in. Courage involves behavior. Bill Treasurer.

Morale 40

Morale Consulting Consulting Banking 40