Callminer
NOVEMBER 18, 2020
If you’re looking for ways to boost your agents’ performance, check out our white paper, Using Gamification to Improve Contact Center Performance. A study from 2014 found that most people were not willing to stay on hold for longer than 13 minutes.
Fonolo
JANUARY 15, 2019
According to a 2014 Gartner study, “ customer experience itself is proving to be the only truly durable competitive advantage ”. What’s Inside: Gamification in the Contact Center. It was expected that, by 2016, 89% of companies would be competing solely on the basis of customer experience alone (a 53% spike from four years prior).
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Customer Interactions
JULY 7, 2015
"By 2014, more than 70% of Global 2000 organizations will have at least one gamified application" (Gartner 2011). Gamification has long received certain hype, but now it is entering the mainstream. If you have not already jumped into gamification, now is the time to get a running start.
Customer Interactions
JULY 7, 2015
Gamification is the application of video game mechanics--levels, points, fast feedback and more--to workplace activities. Gartner has predicted that by 2014, "80 percent of current gamified applications will fail to meet business objectives primarily due to poor design.
BlueOcean
DECEMBER 17, 2018
Four years ago, we reported that Americans would spend a forecasted $600 billion during the 2014 holiday season. A few years, during the relentless Polar Vortex, we made t-shirts for our team saying “Winter Suffer Fest 2014. In 2018, that number has skyrocketed to a massive $1.1 Bring it.”
Aspect
JANUARY 21, 2019
A fun environment where employees can interact with their peers : Add individual and team gamification with awards and badges. Aspect has been a pioneer in employee engagement, introducing the first icon and widget-based workforce optimization interface in 2014.
BlueOcean
DECEMBER 16, 2019
Several years ago, during the relentless Polar Vortex, we made t-shirts for our team saying “Winter Suffer Fest 2014. Finally, gamification and creative incentive programs can motivate your agents when holiday demand reaches its peak. Bring it.”
Expert insights. Personalized for you.
345 
Let's personalize your content