Aspect

JANUARY 21, 2019

The morale and productivity of supervisors, quality analysts, workforce planners and administrators of all sorts have a direct impact on the morale of agents and their ability to serve customers well. A fun environment where employees can interact with their peers : Add individual and team gamification with awards and badges.

contact center workforce 75

contact center workforce Morale Contact center software Contact Center 75

BlueOcean

DECEMBER 17, 2018

Four years ago, we reported that Americans would spend a forecasted $600 billion during the 2014 holiday season. Giving your teams a creative mission to embrace may help combat a low morale. A few years, during the relentless Polar Vortex, we made t-shirts for our team saying “Winter Suffer Fest 2014. Bring it.”

Contact Center 54

Contact Center Morale outsourcing Gamification 54

BlueOcean

DECEMBER 16, 2019

A reminder that the struggle to sustain morale when it’s holiday season in the contact center is real. Giving your teams a creative mission to embrace may help combat a low morale. Several years ago, during the relentless Polar Vortex, we made t-shirts for our team saying “Winter Suffer Fest 2014. Bring it.”

Contact Center 62

Contact Center Morale Gamification Transportation 62

Aspect

JULY 15, 2019

O moral e a produtividade dos supervisores, analistas de qualidade, planejadores da força de trabalho e administradores de todos os tipos têm um impacto direto sobre o moral dos ag entes e sua capacidade de atender bem os clientes. Não é sufic iente concentrar-se apenas nas necessidades dos agentes.

Morale 64

Morale Contact Center Gamification Chatbots 64