Win the Customer

MARCH 31, 2016

million as compensation for a 2014 consumer data breach that affected over 50 million cardholders, including $13 million in reimbursement and $6.5 data breaches in 2014, of which 263 involved organizations in the business sector, according to the Identity Theft Resource Center. Home Depot has agreed to pay $19.5

Best practices 69

Best practices industry standards Technology Surveys 69

AWS Machine Learning

JULY 9, 2024

S&P AI Benchmarks by Kensho When Kensho’s R&D lab began to research and develop useful, challenging datasets for finance and business, it quickly became clear that within the finance industry, there was a scarcity of such realistic evaluations.

Finance 121

Finance Benchmark industry standards Accountability 121

Talkdesk

MAY 14, 2019

The traditional call center industry standard service level is 80/20, or 80% of calls answered within 20 seconds, but there are a few reasons why this might not always be an optimal number. AWT can be measured globally across the contact center, by ring group, agent or phone number.

Wait times 61

Wait times Call Center Abandon rate Average Handle Time 61

Fonolo

SEPTEMBER 27, 2018

started soon after CEO Alan Masarek arrived in 2014.”. This industry is moving fast. What’s Inside: SLAs in Nutshell; How to Set a Winning Service Level; Meeting the Industry Standard of Service Level; Plus so Much More! was a consumer VoIP pioneer known for incessant television advertising. The Twilio Angle.

Call Center 76

Call Center voip CRM industry standards 76

Mindtouch

JULY 19, 2017

Google announced that they would be slightly favoring HTTPS web traffic back in 2014, but as HTTPS becomes more of an industry standard, it seems that Google is feeling comfortable to more openly favor it over the unsecured HTTP. They’re projecting that number to jump to nearly three out of every four sites by the end of 2017.

industry standards 54

industry standards Best practices Engineering 54

Avaya

NOVEMBER 2, 2016

We’re using industry standard technologies, leveraging IEEE Shortest Path Bridging (SPB) in the core. We’ve been delivering these solutions to customers of all sizes, from the Sochi 2014 Winter Olympics to the tallest building in the world, the Burj Khalifa in Dubai.

Wireless 75

Wireless Transportation industry standards Government 75

AWS Machine Learning

NOVEMBER 16, 2023

Since 2014, the company has been offering customers its Philips HealthSuite Platform, which orchestrates dozens of AWS services that healthcare and life sciences companies use to improve patient care. This is a joint blog with AWS and Philips. These reports document the versioning of datasets, models, and code.

Healthcare 107

Healthcare Government Engineering APIs 107