2014 Journey mapping Personalization 
CCNG
OCTOBER 19, 2022
(Gartner, 2021) 8 in 10 consumers report that businesses are meeting or exceeding their expectations for service, compared to 67 percent in 2014. In fact, 40% say businesses have increased their focus and attention on service, a significant increase in just three years (up from 29% in 2014).
CX Journey
DECEMBER 30, 2014
Did you stick with all of your CX resolutions for 2014? As we wrap up 2014 and say "Cheers" to another year, I thought it would be fun to take a look back on the year. 18 Reasons to Map Customer Journeys Have you started journey mapping yet? customer experience customer experience journey journey map'
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CX Journey
JANUARY 13, 2015
Image courtesy of mattlogelin I originally wrote today''s post for Confirmit in August 2014. There is an old saying: "You can''t really understand another person''s experience until you''ve walked a mile in his shoes.” Personas, on the other hand, are up close and personal – literally. customer experience journey map personas'
ijgolding
OCTOBER 6, 2014
This blog post is written to mark the second global Customer Experience Day on Tuesday 7th October 2014. Monday 29th September 2014. As has become normal recently, I am up at 4:30am to embark on a long journey from the North West of England down to the South. I must apologise to the person I spoke to as soon as possible.
ijgolding
SEPTEMBER 29, 2015
As I said in 2014, it will not be long before they have to book Wembley Stadium to hold the hundreds and thousands of professionals who want to recognise the efforts of individuals, teams and companies in delivering better Customer Experiences. The 2015 UK Customer Experience Awards was a HUGE event.
CX Journey
JULY 10, 2014
It appeared on their blog on March 17, 2014. You cannot deliver a personalized customer experience across your various channels if the data are housed in several disparate systems. Using tools like customer journey maps, customer feedback maps, and a general data architecture/map can help to bring it all into focus.
CX Journey
OCTOBER 30, 2014
Image courtesy of jonathankosread I originally wrote today''s blog for MindTouch; it appeared on their blog on June 2, 2014. In his book Rhetoric , Aristotle said: Now every action of every person either is or is not due to that person himself. Have you heard about Aristotle''s seven causes of human action?
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