aircall

JUNE 25, 2018

But as 110 inches of snow blanketed the city throughout the 2014-2015 season, one nearby travel agency was struggling to take advantage of local wanderlust. But more importantly for Kelly, he needed to know how this morale boost was impacting business. “My Nothing inspires summer vacation plans quite like a winter in Boston.

Morale 59

Morale CRM Call Center Personalization 59

ijgolding

DECEMBER 17, 2014

What happened to me and my fellow passengers on the afternoon of the 12th December 2014 serves as a brilliant example of how NOT to deal with an exceptional event – when something goes wrong. The moral of this story is as per the title of this blog post. I would like to share the story with you.

Airlines 83

Airlines Morale Customer retention Customer Experience 83

Callminer

SEPTEMBER 5, 2017

Jack founded his first business while studying at university in 2012 and led the team remotely until graduating in 2014, when he took on the role of fulltime CEO. CS teams often revolve around tight-knit units, and it’s the heads of these units that have to be relied on to raise morale ahead of difficult shifts.

Call Center 140

Call Center call center software outsourcing Coaching 140

Etech

AUGUST 14, 2019

Improved morale. According to a 2014 study published by the U.S. Besides the obvious knowledge improvement, how does this benefit call center operations? See below for a few key benefits: • Reduced need for supervision. Increased productivity. Lower turnover rates. Improved efficiency. Decrease in errors. Employee Empowerment.

Call Center 63

Call Center Morale Self service Management 63

SharpenCX

APRIL 22, 2020

Back in 2014, CVS stopped selling cigarettes because of their dire impacts on our health and communities. Acting with intention and connecting your team to purpose has big benefits for team productivity, morale, and retention, too. And, they make business decisions based on those values – not based on throwing fast cash in the bank.

Customer Experience 76

Customer Experience Scripts Contact Center Contact center software 76

Call Experts

DECEMBER 19, 2018

A 2014 report showed that Americans spend around $600 billion on average during the winter holiday season. Our best idea to manage these hours of stress is keeping the morale of our teams high. If we look at the latest numbers, the amount has shown a massive rise to $721 billion in the year 2018. Celebrate the achievements.

outsourcing 58

outsourcing Call Center Answering services Contact Center 58

Toister Performance Solutions

AUGUST 3, 2017

What is the impact on morale of not winning ? The Power of Peer Recognition According to a 2014 employee engagement study by the employee feedback company TINYpulse, peer recognition is the top reason why employees go the extra mile at work. Can you allow repeat winners without prompting feelings of favoritism?

Employee engagement 51

Employee engagement Morale Best practices Customer Service 51

Talkdesk

JULY 8, 2016

Since its release in 2014, Slack has become a force to be reckoned with. Slack improves team morale and company culture. This increased collaboration helps improve team morale as agents are able to rally together to help should someone need assistance during a call. Offices around the world (including ours!)

call center software 40

call center software Morale Call Center Coaching 40

Etech

AUGUST 14, 2019

Improved morale. According to a 2014 study published by the U.S. Besides the obvious knowledge improvement, how does this benefit call center operations? See below for a few key benefits: • Reduced need for supervision. Increased productivity. Lower turnover rates. Improved efficiency. Decrease in errors. Employee Empowerment.

Call Center 48

Call Center Morale Self service Management 48

Whitepages Pro

AUGUST 4, 2016

According to a 2014 ZDNet article, spam phone calls cost US small businesses $500 million dollars annually in lost productivity. This negative impact to productivity is in addition to poor customer experience from long wait times and a drag on agent morale from dealing with bad callers.

APIs 40

APIs voip Morale Wait times 40

CX Journey

APRIL 19, 2016

Watermark Consulting looked at the employee experience leaders based on Great Place to Work findings and charted their performance on the S&P 500 for the last 18 years, from 1997 to 2014. Their annualized returns outperformed the stock market by nearly double.

Employee engagement 56

Employee engagement Airlines Morale Consulting 56

Branch Mesenger

SEPTEMBER 29, 2017

In Murthy’s time as surgeon general between 2014 and 2017, he saw the negative effects of loneliness in familial and social life but also in our professional endeavors. “I Little things like seeing employees rally around one another can go a long way to boosting morale and keeping people productive. Everyone saw that and shared it.

Morale 48

Morale Personalization Management 48

CSM Magazine

DECEMBER 9, 2015

While a lot of writers have focused on the realms in which courage is applied (for example: moral courage, military courage, and political courage), I think it is more useful to understand the common ways that people behave when being courageous, regardless of which realm they’re operating in. Courage involves behavior. Bill Treasurer.

Morale 40

Morale Consulting Consulting Banking 40

AWS Machine Learning

JUNE 3, 2024

A proactive approach can also enhance employee morale and productivity, mitigating the likelihood of absenteeism, turnover and ultimately leads to a healthier and more resilient workforce. By promoting detection of potential mental health needs, intervention can be more personalized and reduce the risk of drastic complications in the future.

Surveys 109

Surveys Metrics Analytics Engineering 109

Netomi

JANUARY 5, 2022

His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. In 2014, Ian officially became a Certified Customer Experience Professional. She is often quoted in industry journals on leading morale, employee engagement, customer experience, and teamwork.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Comm100

OCTOBER 11, 2017

The activities in this eBook can be great training materials to improve customer service or morale in your team. Before Hertz shifted from a marketing-centered social media strategy to a jointly-owned system in 2014, the marketing department had control over the company’s social media accounts.

Customer Service 61

Customer Service Customer Care Morale Marketing 61

ProProfs Blog

AUGUST 8, 2019

In 2014, Consumer Reports claimed that burgers by McDonald’s taste dead in comparison to other chains. Employees’ morale getting impacted due to incoming complaints. Source: consumerreports.org. That means not only did they compromise on service, but also on the quality of the food. Wait time becoming intolerable.

Customer Service 76

Customer Service Airlines Feedback Sales 76

Russel Lolacher

JUNE 13, 2022

I’ll choose one of my best this happened back in 2014. Not just moral support, not just saying that’s too bad, your business is doing terrible rustle, which we should, you know, you should really get that up because it’s hurting us overall. Robyn Petree-Guzman. I had moved to the Midwest with cold winters for a job.

Coaching 59

Coaching Engineering Personalization Feedback 59

LiveChat

SEPTEMBER 12, 2016

Nick Bostrom, a Swedish philosopher, has described in 2003 a situation that would happen if people don’t design the “AI morality.” Let’s imagine for a moment that we have already solved the problem with AI morality and let’s take a look at the benefits it could give us. But should we be afraid of it? The benefits of AI research.

Morale 76

Morale Technology Surveys Chatbots 76

Customer Interactions

AUGUST 7, 2014

Here is a glimpse at our 2014 winners: Technician of the Year Jason Sturgill. His volunteer work not only raised funds and awareness for prostate cancer but also boosted morale in the workplace. Jason is a Telecommunications Specialist with the Monterey County Information Technology Department in Salinas, California.

Telecommunications 31

Telecommunications Construction Morale Technical Support 31

C Space

JULY 23, 2021

The international and catastrophic nature of the 2008 crisis revealed a meta-story connecting the hundreds of stories I had covered and forming a morality tale in which we were all implicated. We had lost our moral compass and were partying on the deck of the Titanic with reckless abandon. 3 LAUREN GREENFIELD/INSTITUTE.

Real estate 52

Real estate Morale Entertainment Construction 52