Amity

JANUARY 22, 2014

Dave Strang from Achievers replies to a audience question at the Customer Success Meetup event on January 22, 2014. In 2014, he plans to further define the role of customer success in the organization and “calm the nerves” of the sales team. Have you set your Customer Success New Year’s Resolutions yet?

Chief Customer Officer 48

Chief Customer Officer Sales Customer Care Surveys 48

Kayako

FEBRUARY 16, 2017

Customers expect easy and intuitive self-service: An earlier Forrester consumer survey about channel usage for customer service, reported that use of the help/FAQ pages on a company website for customer service increased from 67% in 2012 to 76% in 2014. 68% of SaaS/Tech companies have a well-placed search bar. Good use of white space?

SaaS 92

SaaS Self service Best practices Customer Support 92

ChurnZero

AUGUST 17, 2021

As you can see popularity around Customer Success started to grow more steadily in 2014, and since has really taken off, and continues to go up to this day. As Customer Success is a growing department within SaaS organizations, this state list makes sense as those are also states in which there’s a density of software companies founded.

SaaS 98

SaaS Management Marketing 98

aircall

SEPTEMBER 7, 2022

Aircall, the cloud-based business phone , today announced the appointment of John Kinzer, experienced SaaS operator and CFO, to the company’s Board of Directors. . Kinzer brings more than three decades of experience in finance, mostly with SaaS companies.

SaaS 62

SaaS Finance Metrics Management 62

aircall

JULY 18, 2022

Pailhes co-founded Aircall in 2014 and has led the global company to achieve over $1bn valuation and scale to serve more than 13,000 customers in over 100 countries. In 2014 Haske and the Paylocity leadership team took the company public on NASDAQ under ticker symbol PCTY. Press contacts .

SaaS 62

SaaS Marketing Management 62

aircall

APRIL 6, 2017

From most SaaS companies, people do not merely buy software, but rather solutions. Clearly, this is easier said than done when considering an SaaS company who conducts business in many countries and currencies around the world. Facebook purchased What’sApp back in 2014 for a dizzying $19 billion. Dave cites a relevant example.

SaaS 84

SaaS Advertising Marketing Personalization 84

Amity

JANUARY 30, 2014

Is 2014 the year of Customer Success? As we move into 2014, companies will be more focused than ever on the customer centric organization. As we move into 2014, companies will be more focused than ever on the customer centric organization. Moving Beyond SaaS. Generating a Deep Understanding of Business Drivers.

Chief Customer Officer 48

Chief Customer Officer SaaS B2B Metrics 48

CSM Practice

MARCH 13, 2020

As beneficial as they can be, the exit of a champion is one of the most common reasons for churn in SaaS companies for many reasons. As a longtime user of your SaaS, the departing executive can also be an advocate for your solution in their new company. The company was founded in 2014 and is headquartered in Sunnyvale, California.

SaaS 82

SaaS Best practices Enterprise Accountability 82

inSided

FEBRUARY 24, 2021

This will be the third time since they launched the project in 2014. As a Customer Success Community platform on a mission to improve Customer Success in SaaS, having Gainsight choose us as their community platform further cemented our belief that community is (and always should be) at the heart of Customer Success.

Feedback 52

Feedback SaaS B2B Technology 52

ChurnZero

AUGUST 25, 2020

Godard was named to the Tech 50 list by Crain’s Business Chicago in September 2014 and to the Chicago Entrepreneur Hall of Fame in 2011. Jay Nathan, Higher Logic Jay ( @jaynathan ) is Chief Customer Officer at Higher Logic , a leading SaaS-based online community and communications software.

Chief Customer Officer 69

Chief Customer Officer SaaS B2B Technical Support 69

Amity

OCTOBER 12, 2016

Saas Tattler Issue 94 - Let Your Emails Be Heard! • How to Send SaaS Onboarding Emails Without Being a Nag. billion emails sent each day in the world, and almost 109 billion of those are business emails. 1 That's a lot of emails, the question is, do you stand out and is your voice being heard? You know what is rude?

SaaS 64

SaaS Upselling Metrics Education 64

Amity

DECEMBER 20, 2013

It’s clear that customer success is increasingly important to SaaS companies and that this is only the tip of the iceberg to building customer centric organizations and cultivating the strongest customer relationships ever. Why not start 2014 off with a demo to move you forward towards your Customer Success New Year’s Resolutions?

SaaS 48

SaaS Customer centricity Accountability 48

Mindtouch

MAY 14, 2018

Most successful SaaS companies now have a dedicated customer success function, a trend that’s expanding into manufacturing and other industries. Blaisdell is a leading voice in the SaaS/Cloud sector on customer retention strategies. In 2014, we interviewed Blaisdell about the origins and arguments for a customer success program.

Customer retention 66

Customer retention SaaS Customer effort Metrics 66

CSM Practice

FEBRUARY 24, 2020

Investors use ARPA to evaluate and compare company performance and identify which SaaS solutions generate low or high income. Monitoring the trends around revenue generation and loss helps subscription based businesses, particularly SaaS, to identify pitfalls early on, create better strategies, predict and prove growth, and test scalability.

Metrics 52

Metrics SaaS Upselling Accountability 52

aircall

AUGUST 30, 2022

With Sixième Son, Aircall deploys the first ever comprehensive sonic strategy for a SaaS phone solution. With more that $130M in annual recurring revenue and valued at more than $1B, the startup founded in 2014 shows boldness and lives up to its trailblazer status by investing in a sonic identity.

SaaS 62

SaaS Call Center Management Marketing 62

Hello Customer

MAY 17, 2020

Hello Customer, the SaaS company that offers the most complete feedback insights platform, automating capturing, analysing and reporting on feedback and customer data, continues its strong growth. “More than ever businesses have to listen to their customers”. Leslie Cottenjé, CEO Hello Customer, leslie@hellocustomer.com.

SaaS 52

SaaS B2B Feedback Enterprise 52

LiveChat

JUNE 25, 2018

In this post, we’ll look at 3 SaaS tools that can help businesses connect better with their customers in this era of endless options. A report from Forrester has found that the use of FAQ pages is on the rise, going up from 67% in 2012 to 76% in 2014. You can start by checking out the top rated and reviewed SaaS based solutions online.

SaaS 28

SaaS Self service Customer Support Customer Experience 28

CSM Practice

FEBRUARY 24, 2020

Investors use ARPA to evaluate and compare company performance and identify which SaaS solutions generate low or high income. Monitoring the trends around revenue generation and loss helps subscription based businesses, particularly SaaS, to identify pitfalls early on, create better strategies, predict and prove growth, and test scalability.

Metrics 52

Metrics SaaS Customer retention Upselling 52

CSM Practice

FEBRUARY 24, 2020

Investors use ARPA to evaluate and compare company performance and identify which SaaS solutions generate low or high income. Monitoring the trends around revenue generation and loss helps subscription based businesses, particularly SaaS, to identify pitfalls early on, create better strategies, predict and prove growth, and test scalability.

Metrics 52

Metrics SaaS Customer retention Upselling 52

aircall

OCTOBER 6, 2022

Since our founding in 2014, Aircall’s international customer and partner base has been growing at pace. With technology as one of the national drivers of economic growth, the speed of digitisation of its companies and the unstoppable rates of investment and adoption of SaaS solutions, it is a suitable ecosystem for Aircall.

SaaS 62

SaaS Education Marketing Technology 62

CSM Practice

FEBRUARY 24, 2020

Net Promoter Score (NPS) is the percentage of your customers that are likely to recommend your SaaS solution to others. In 2014, Irit founded CSM Practice , an international consulting firm providing strategy and technology services. The company was founded in 2014 and is headquartered in Sunnyvale, California.

Metrics 59

Metrics Customer advocacy Customer centricity Customer effort 59

SharpenCX

SEPTEMBER 16, 2020

Back in 2014 Deloitte talked about an important trend – the overwhelmed employee. . Now, the average company uses 34 different SaaS products and adults spend 5.4 Yet despite employees being always on and constantly connected, most companies have not figured out how to make information easy to find. hours every day on their phones.

Multichannel 67

Multichannel Customer Experience Coaching Contact Center 67

AskNicely

JULY 26, 2015

Genuine – As much as we’d like to believe your SaaS brand “changed my life”, a comment written by your PR guy smells bad from a mile away. It’s no secret that customer testimonials are an essential and powerful force for building a high converting landing page. Add an photo for extra credibility.

Surveys 60

Surveys Feedback SaaS Personalization 60

CSM Practice

FEBRUARY 12, 2020

As SaaS businesses gain traction and customers begin to adopt their solution at scale, the next step is to drive customer expansion. In 2014, Irit founded CSM Practice , an international consulting firm providing strategy and technology services. The company was founded in 2014 and is headquartered in Sunnyvale, California.

Upselling 52

Upselling Customer centricity Sales Accountability 52

Amity

JUNE 28, 2016

For success teams, this might mean more emphasis on data-driven support, particularly when it comes to SaaS companies. Back in February, HubSpot shared this infographic , highlighting data-driven decisions as a trend to watch in 2016. Enabling the Sales Team.

B2B 51

B2B Outbound sales Accountability Sales 51

Mindtouch

APRIL 30, 2018

With a growing number of businesses shifting to a SaaS model, there is no better time than now to discuss the value that Customer Success has. With the shift to a #SaaS model, the connection between your customer’s success and your success is much more direct. – Ken Lownie , Everteam. Ken Lownie, COO at Everteam.

SaaS 48

SaaS Upselling B2B Self service 48

CSM Practice

FEBRUARY 24, 2020

Due to the wide variation in SaaS solutions nowadays, each business has to determine which user actions counts as valid “activities.” In 2014, Irit founded CSM Practice , an international consulting firm providing strategy and technology services. The company was founded in 2014 and is headquartered in Sunnyvale, California.

Metrics 52

Metrics Education Upselling SaaS 52

BlueOcean

JUNE 22, 2022

Read on to unpack our recommendations as an outsourcer supporting some of the world’s best brands in verticals from SaaS to travel and tourism. So, what should you ask when you’re addressing contact center technology in your RFP? Technical Resiliency. RFP Question: Describe your technical infrastructure relative to the remote work model.

Contact Center 62

Contact Center Technology outsourcing contact center solutions 62

Eptica

JANUARY 23, 2019

82% of this group are on email, up from 69% in 2014. Why you can no longer ignore SaaS for your CX applications. Email is used by all, especially the young According to Forrester more consumers aged 12-17 use email than Facebook or Snapchat. Why chat is key to successful customer experience for every brand.

SaaS 62

SaaS Analytics Surveys Marketing 62

Natalie Petouhof

DECEMBER 1, 2015

Current LiveOps CEO, Vasili Triant, will remain at the helm of the newly acquired SaaS-based company, which will continue to operate as an independent entity focused on the ongoing development and innovation of its cloud contact center platform. The LiveOps Agent Services business, formally split from LiveOps, Inc.

Cloud contact 45

Cloud contact Contact Center contact center solutions SaaS 45

LiveChat

JANUARY 3, 2019

In 2014, when Olga and I were hired as LiveChat content writers, LiveChat blog was gaining 100k unique views yearly. Customer success management in SaaS – LiveChat team strategy. Maybe this post was written to advise SaaS customers in particular, but in my opinion every business owner should read it.

Chatbots 59

Chatbots B2B SaaS B2C 59

CustomerSuccessBox

NOVEMBER 2, 2021

Christoph Janz, a SaaS enthusiast, and a Venture Capitalist had published a brilliant article way back in 2014. It was meant for SaaS companies. Most of the biggest SaaS businesses grow by selling expensive subscriptions to large enterprises ” Christoph Janz. Final thoughts on retaining your target SaaS animals.

SaaS 52

SaaS Customer retention Enterprise Accountability 52

Amity

JANUARY 6, 2014

It’s the sixth day of 2014, and the start of a brand new year signals New Year’s resolution time! Typically, resolutions are personal in nature, a goal to lose weight, eat healthier or exercise more.

Management 48

Management Finance Marketing Sales 48

Amity

APRIL 24, 2017

Since 2014, Loopio has been helping hundreds of companies win more business by supercharging their response process for RFPs, RFIs, and Security Questionnaires. Along with my two Co-founders, we created Loopio in January of 2014. The one metric that all SaaS companies look at is churn, and we look at that religiously.

Metrics 93

Metrics Sales Best practices Customer advocacy 93

SmartKarrot

SEPTEMBER 18, 2020

This has led more and more EdTech companies to embrace the SaaS model , all thanks to its sundry benefits. Here is a list of 25 such SaaS EdTech companies that are booming the market and wooing the customers more than ever. Founded in 2014, it makes it easy to get student work in one place and give parents a window into the classroom.

SaaS 21

SaaS Education Coaching Healthcare 21

Squelch

JUNE 18, 2019

These include other solutions that your on-premise, SaaS, hardware, or service offerings can deliver to the clients. In 2014, Irit founded CSM Practice , an international consulting firm providing strategy and technology services. The company was founded in 2014 and is headquartered in Sunnyvale, California.

Benchmark 53

Benchmark SaaS Accountability Best practices 53

CSM Practice

FEBRUARY 24, 2020

Due to the wide variation in SaaS solutions nowadays, each business has to determine which user actions counts as valid “activities.” In 2014, Irit founded CSM Practice , an international consulting firm providing strategy and technology services. The company was founded in 2014 and is headquartered in Sunnyvale, California.

Metrics 52

Metrics Education Best practices Upselling 52