CSM Practice

FEBRUARY 24, 2020

Due to the wide variation in SaaS solutions nowadays, each business has to determine which user actions counts as valid “activities.” Improving usage rates can lead to higher retention, expansion into additional features, lower churn, and easier upsells and cross-sells. Amount of Time Spent in Software. 2. Active Users.

Metrics 52

Metrics Education Upselling SaaS 52

CustomerSuccessBox

NOVEMBER 2, 2021

Christoph Janz, a SaaS enthusiast, and a Venture Capitalist had published a brilliant article way back in 2014. It was meant for SaaS companies. Most of the biggest SaaS businesses grow by selling expensive subscriptions to large enterprises ” Christoph Janz. It was about the “ 5 ways to build a $100 million business ”.It

SaaS 52

SaaS Customer retention Enterprise Accountability 52

Mindtouch

APRIL 30, 2018

With a growing number of businesses shifting to a SaaS model, there is no better time than now to discuss the value that Customer Success has. What and how much of your service is a ‘good customer’ who renews/upsells using? Editor’s Note : This post was originally published in 2014. Ken Lownie, COO at Everteam.

SaaS 48

SaaS Upselling B2B Self service 48

CSM Practice

FEBRUARY 24, 2020

Net Promoter Score (NPS) is the percentage of your customers that are likely to recommend your SaaS solution to others. In 2014, Irit founded CSM Practice , an international consulting firm providing strategy and technology services. The company was founded in 2014 and is headquartered in Sunnyvale, California.

Metrics 59

Metrics Customer advocacy Customer centricity Customer effort 59

CSM Practice

FEBRUARY 24, 2020

Due to the wide variation in SaaS solutions nowadays, each business has to determine which user actions counts as valid “activities.” Improving usage rates can lead to higher retention, expansion into additional features, lower churn, and easier upsells and cross-sells. Amount of Time Spent in Software. 2. Active Users.

Metrics 52

Metrics Education Best practices Upselling 52

CSM Practice

FEBRUARY 24, 2020

Due to the wide variation in SaaS solutions nowadays, each business has to determine which user actions counts as valid “activities.” Improving usage rates can lead to higher retention, expansion into additional features, lower churn, and easier upsells and cross-sells. Amount of Time Spent in Software. 2. Active Users.

Metrics 52

Metrics Education Best practices Upselling 52

CSM Magazine

NOVEMBER 7, 2018

Agents are trained to deal efficiently with calls, help customers navigate the website, assist them with form filling and check out, and to upsell products that the customer would have missed without the agent’s guidance. which she founded in October 2004 and grew into a global SaaS solutions provider for Intellectual Asset Management.

SaaS 40

SaaS Upselling Chatbots Technology 40

Comm100

FEBRUARY 6, 2018

Deployment : Cloud, SaaS, Web. Although Comm100 is primarily a customer service software, it also acts as a sales solution, helping contact centers convert leads and upsell products in real time, just as a salesperson might do in a brick-and-mortar store. Deployment : Cloud, SaaS, Web. Deployment : Cloud, SaaS, Web.

CRM 57

CRM Enterprise SaaS Marketing 57

SmartKarrot

SEPTEMBER 10, 2020

According to a report by CCO Council in 2014, 22% of Fortune 100 companies had adopted CCO roles. And since the boom of SaaS industry , this role has seen a sudden upsurge in the last five years. Especially when they are dealing with upselling and renewals. Yet it picked up quite fast in the last few years.

Chief Customer Officer 10

Chief Customer Officer Customer centricity SaaS Upselling 10

SmartKarrot

JULY 27, 2020

What is the one thing that SaaS businesses have in common? The 10 Principles Behind Great Customer Experiences – Penned by Matt Watkinson, this book bagged the CMI Management Book of 2014 award as well as the Innovative & Entrepreneurship Category at CMI Awards 2014. Yes, you got it. Customer success!

SaaS 10

SaaS Chief Customer Officer Benchmark Customer retention 10