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1914 Vs 2014: When was the best time to be a customer?

ijgolding

That is why I want to pose the question – 1914 or 2014: when was the best time to be a customer? For a customer there was only one predominant way to shop… one ‘channel’ That channel was the channel that in 2014 is continually in decline – Face to Face! Fast forward 100 years to 2014.

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International Contact Centre Operations Tips & Best Practices

Callminer

Encourage agents to cheer up callers with more flexible scripting. “A 2014 survey suggested that 69% of customers feel that their call center experience improves when the customer service agent doesn’t sound as though they are reading from a script. Minimise language barriers with better hires.

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Monthly Mash and The Sympathetic Holiday Shopper

Customers That Stick

VOLUME 37: November 2014. This series of phone calls in Documentation and The Tale of Four Phone Calls might seem like it could be a “mystery shopper” script, but it is a real-life demonstration of how documentation can be a key player in saving your customers time and hassle. Photo Credit: [link].

Surveys 126
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The Wolf of Wall Street Sales Script: Lessons Your Team Can Learn  

JustCall

And there are great movies like Good Will Hunting, Rocky, The Pursuit of Happiness, and the famous 2014 Oscar-nominated film Wolf of Wall Street with inspirational plots and protagonists who accomplish excellence despite being piled against tremendous odds. In modern times, movies generally serve as a powerful medium of inspiration.

Scripts 52
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Deep demand forecasting with Amazon SageMaker

AWS Machine Learning

The input data is a multi-variate time series that includes hourly electricity consumption of 321 users from 2012–2014. The plotted training data and testing data are from 2014-05-19 20:00:00 to 2014-05-26 19:00:00, and from 2014-05-26 20:00:00 to 2014-05-27 02:00:00, respectively.

Metrics 82
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Customer Experience: Art or Science?

CX Journey

It appeared on their site on August 12, 2014. Science is the script. Art is going beyond the script and being human; it’s how you treat people. Perhaps we need the script simply as a guideline, but we allow employees to go beyond the script and do what’s right for the customer in the moment.

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Understanding and predicting urban heat islands at Gramener using Amazon SageMaker geospatial capabilities

AWS Machine Learning

Among these models, the spatial fixed effect model yielded the highest mean R-squared value, particularly for the timeframe spanning 2014 to 2020. The following example shows how a Python script is run on the processing job cluster. These forecasts aided in understanding future LST values and their trends.

APIs 117