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Top 10 Technological Contact Center Trends

Insite Managed Solutions

Gartner predicts that over 70% of Global 2000 companies will have incorporated some form of gamification by 2014. Customer Feedback: When it comes to improving customer interaction, a whopping 38% of call center managers say that measuring results are one of their biggest challenges. Top 5 Self-Service Pitfalls.

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Contact Center Trends 2021: The CX Watershed

Fonolo

As the focus of contact center turns to creating value rather than reducing expenses, KPIs like customer satisfaction and service level will become increasingly favored over metrics like Average Handling Time. Call Centers Will Change in 2020. Call Center Trends 2014.