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Building a Proactive Data-Driven Customer Success Engagement

CSM Practice

Value; Prove quantitative and strategic value delivered. In 2014, Irit founded CSM Practice , an international consulting firm providing strategy and technology services. The company was founded in 2014 and is headquartered in Sunnyvale, California. Risk; Identify risk early for churn, down-sell, and onboarding.

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Conversations with Clients: Ding Yi (Allen), Ant Financial, Part 2

COPC

Internally, next-generation customer service positions the customer service centre as a strategic value creation tool. Ant Financial was officially founded in October 2014 and originated from Alipay, which was founded in 2004.

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Client Interview Series: Ding Yi at Ant Financial

COPC

Internally, next-generation customer service positions the customer service centre as a strategic value creation tool. Ant Financial was officially founded in October 2014 and originated from Alipay, which was founded in 2004.