Education Services Group

FEBRUARY 3, 2021

online consumers say they prefer to use a company’s website to get answers to their questions, we know there’s a lot of value in building a reliable one-stop-shop that keeps your customers informed and supported. Back in 2014, TSIA published a report on Measuring the Success of Customer Communities. When 72% of U.S.

Technical Support 59

Technical Support Self service Technology Enterprise 59

Comm100

JANUARY 14, 2016

Gone are the days when companies could offer only phone and email options for customer service and technical support. Despite all of the hype that has surrounded social media giants such as Facebook and Twitter, companies have been slow to adopt these platforms for customer service and sales support.

Customer Service 0

Customer Service Self service Advertising Airlines 0

ROI CX Solutions

DECEMBER 5, 2024

Helpware Helpware, established in 2015 and based in Kentucky, offers customized outsourcing solutions with a focus on creating specialized teams for customer support, back-office operations, and technical support. The company helps businesses scale by taking on customer and technical support and other operational tasks.

outsourcing 52

outsourcing Call Center Technical Support B2B 52

Clarabridge

MARCH 30, 2017

He began in technical support and in 2014 moved into customer experience as the VOC Analytics Project Manager. Whether you’re creating a new survey or simply looking to drive better results with the survey you have in place, our guide, The Ultimate Guide to Survey Success, will walk you through the steps to meet your goals.

Surveys 45

Surveys Customer Experience Feedback Technical Support 45

Clarabridge

DECEMBER 7, 2016

He began in technical support and in 2014 moved into customer experience as the VOC Analytics Project Manager. To learn more about how Constant Contact uses survey feedback to improve product offerings, read the full Constant Contact case study here. About Chris Rogers.

Feedback 40

Feedback Surveys Technical Support Analytics 40

Sykes

JUNE 21, 2017

According to a Deloitte-HCHAPS study, “hospitals with ‘excellent’ Hospital Consumer Assessment of Healthcare Providers and Systems patient ratings between 2008 and 2014 had a net margin of 4.7 But did you know that raising your patient-experience grades will actually deliver higher profitability? percent, on average, as compared to just 1.8

Healthcare 40

Healthcare Call Center Surveys Analytics 40

Netomi

JANUARY 5, 2022

His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. In 2014, Ian officially became a Certified Customer Experience Professional. An author, keynote speaker and international authority on business management trends, he has been a thought leader in customer-centricity since 1998.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Customer Interactions

AUGUST 7, 2014

Here is a glimpse at our 2014 winners: Technician of the Year Jason Sturgill. During the last several years Jason has been the primary point of contact for providing technical support for the Communications Center’s 9-1-1 telephone systems. With its equipment aging the Center sought out a new 9-1-1 telephone system.

Telecommunications 31

Telecommunications Construction Morale Technical Support 31