Beyond Philosophy
OCTOBER 24, 2014
Downie believes that you get the “right people, and you train them to do things at the right time and in the right way,” and then let them do it. Too many times, management creates hurdles to this and upsets the Experience along the way. 1 Attraction ” on Thursday, October 30th, 2014. I couldn’t agree more.
Beyond Philosophy
OCTOBER 24, 2014
Downie believes that you get the “right people, and you train them to do things at the right time and in the right way,” and then let them do it. Too many times, management creates hurdles to this and upsets the Experience along the way. 1 Attraction ” on Thursday, October 30th, 2014. I couldn’t agree more.
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Callminer
JANUARY 18, 2021
“A 2014 survey suggested that 69% of customers feel that their call center experience improves when the customer service agent doesn’t sound as though they are reading from a script. .” Let your operations team handle real-time management. The team leader has to manage the overall performance of the agent.
ijgolding
NOVEMBER 17, 2016
Senior management wanted to outsource the function but when the outsourcer wouldn’t sign up to a KPI that targeted them with maintaining a 95% “satisfied or very satisfied” CSAT score (which is the figure the Helpdesk was consistently achieving at the time), management quickly changed their minds!
aircall
JANUARY 24, 2022
This percentage compares with only 67% in 2014. Time management skills. According to the 2017 American Express Customer Service Barometer , 81% of Americans said that businesses were at least meeting, if not exceeding their expectations for customer service, which is nearly 8 of 10. Attentiveness. Clear communication.
ChurnZero
OCTOBER 30, 2020
Abel says he first met Zoom CEO and Founder Eric Yuan in 2014 when they were both in Emergence portfolio. “In The interesting story about that is I was talking to Sequoia partners about this, and at the time, they felt like they kind of had to overpay to win the deal because his financial metrics weren’t that big yet.
CrazyCall
APRIL 9, 2019
In 2014 Tiffani Bova was recognized as one of the most Powerful and Influential Women in California by the National Diversity Council. She’s been helping companies grow for more than 20 years and in the meantime her interactive online training on social selling, time management and other sales topics has been rated top of the country.
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