Creative Virtual

FEBRUARY 7, 2023

Back in 2013, V-Person technology became the first virtual agent offering to implement personalization – a recognition acknowledged both by the Patricia Seybold Group in their 2014 technology review and by the analysts at Gartner when they named Creative Virtual a 2015 Cool Vendor in Smart Machines.

Personalization 105

Personalization Virtual Agent Chatbots Self service 105

Talkdesk

OCTOBER 8, 2020

Almost 17,500 US bank branches closed from the beginning of 2014 to the middle of June 2020. Artificial intelligence (AI) and machine learning infused in your client facing tools such as chatbots and virtual agents can deliver human-like experiences to quickly solve simple client issues without the need for live-agent intervention.

Banking 119

Banking Chatbots Contact Center Virtual Agent 119

Creative Virtual

OCTOBER 6, 2022

Back in 2014, the International Customer Management Institute (ICMI) published a report titled The Growing Need for Multilanguage Customer Support. Luckily for businesses, new technologies are making it easier for them to offer multilingual customer service on digital channels than it was in 2014.

Virtual Agent 64

Virtual Agent Customer Service Engineering Self service 64

Inbenta

NOVEMBER 13, 2017

Despite the advancements in search, the Yahoo Directory did manage to survive until 2014 when it was closed for good. . Only now have virtual agents started to make their mark in the search world by providing customers with information across all forms of social media as well as on company websites.

Engineering 109

Engineering Chatbots Self service Virtual Agent 109

Win the Customer

DECEMBER 15, 2015

At the end of 2014, Forrester reflected on current and rising trends in customer service including omni-channel support. Tomorrow’s how-to content will become increasingly virtual with brands developing agents to analyze and digest complex information.

Omni-channel support 72

Omni-channel support virtual call center Customer Experience Virtual Agent 72

Liveops

JANUARY 16, 2019

were self-employed—an increase of roughly 1 million since May 2014. Read 8 Ways New Agents are Evolving the Traditional Model. The number of people who are self-employed in flexible roles is growing steadily. According to Fast Company, as of May 2015, 15.5 million people in the U.S. Learn more.

Enterprise 87

Enterprise Transportation Virtual Agent Sales 87

Creative Virtual

OCTOBER 8, 2019

I started building virtual agents and chatbots for customer service more than 12 years ago. Pre-2014, most companies were looking to deploy chatbots that were pretty straight forward and consisted largely of FAQs, scripted conversation flows, keywords and a flat or standard UI. By Jeff Clifford, Project/Account Manager.

Chatbots 40

Chatbots Virtual Agent Customer Service Self service 40