2015 Accountability Consulting 
Beyond Philosophy
JANUARY 12, 2015
Philosophy #3: Emotions are a huge part of any Customer Experience, in fact according to our research it accounts for over half of an experience. The post Philosophies to Improve Your Customer Experience in 2015 appeared first on Beyond Philosophy. Follow Colin Shaw on Twitter @ColinShaw_CX.
Outsource Consultants
AUGUST 16, 2019
Call center advisory firm Outsource Consultants, LLC is making its first appearance on the list, debuting at #1281 with an impressive 321% 3-year growth rate. Outsource Consultants is honored and excited by this recognition. billion in 2018, accounting for 1,216,308 jobs over the past three years. The 2019 Inc. More about Inc.
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CSM Magazine
OCTOBER 16, 2023
I found their account management and technical skills outstanding, and their consultative approach was vital to me at this time. About Breast Cancer Now Breast Cancer Now is a charity in the United Kingdom which was formed in 2015 by the merger of Breast Cancer Campaign and Breakthrough Breast Cancer.
Beyond Philosophy
MARCH 2, 2016
They analyzed four million phone calls from 2013 to 2015. When we consult our clients about how to improve their Customer Experience, we always talk about the expectations of Customers. appeared first on Beyond Philosophy | CX Consultants | Customer Experience. I’d love to hear your added insight in the comments below.
Beyond Philosophy
AUGUST 9, 2017
According to the 2015 FDIC National Survey of Unbanked and Underbanked Households , 7% of households in the U.S. do not have a bank account at an insured institution (unbanked), which translates to about nine million households. Per the CBS New story, at least in the U.S., Also, the survey showed that nearly 20% of U.S.
Beyond Philosophy
NOVEMBER 6, 2014
Their strategy takes into account the emotions evoked from all the senses throughout the experience. HR, IT, Accounting, Production, Operations, everyone that is part of the organization needs to be able to articulate the CES—and it needs to be the same one!
Beyond Philosophy
OCTOBER 28, 2014
Let’s say your IT system requires getting your email address for every customer to access the details of the account. When you are frustrated, stressed, and upset, how do you feel about entering your account number followed by the pound sign? Let me give you an example. How are they going to use it? Will I get lots of spam mails?
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