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Established in 2015, Getir has positioned itself as the trailblazer in the sphere of ultrafast grocery delivery. A model that generates a comprehensive category tree allows our commercial teams to benchmark our existing product portfolio against that of our competitors, offering a strategic advantage.
Marketing tools and platforms will play a greater role than ever in 2015. Some of these tools are abstract benchmarks, like Customer Lifetime Value, which more than 75 percent of North American senior executives say is a highly or extremely valuable indicator. Still others are software, like bigdata analysis technologies.
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The Temkin Group’s 2017 Customer Experience study showed a severe decline in customer experience ratings from 2015 to 2016. In 2017, more contact centers will recognize the impact of tracking analytics and use those benchmarks for future growth. Call Center Trends 2015. Social Media ? a Not-So-Secret Weapon. Video Support.
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