2015 Benchmark contact center workforce 
airespring
FEBRUARY 29, 2016
Below are a range of statistics from a benchmark report by Dimension Data, showcasing the numbers that defined the contact center industry in 2015. With 2016 already under way, use these numbers to measure where you sit on the contact center curve. 40% of contact centers “have no tools to analyze data.”.
Zoom International
NOVEMBER 7, 2018
In 2015, we kicked off a customer experience transformation powered by the Net Promoter® methodology for our customer-facing teams. NPS Promoters are so convinced of the validity of the correlation, they freely share their research and annual public benchmarking data. Our NPS® story at ZOOM is remarkably similar.
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