Contact Center Trends 2021: The CX Watershed
Fonolo
NOVEMBER 17, 2020
The Temkin Group’s 2017 Customer Experience study showed a severe decline in customer experience ratings from 2015 to 2016. And while the thought may seem daunting, there are several new ways to resolve the problems that will erode call center operations ‘ success around the world. Call Center Trends 2015.
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