Peter Lavers

NOVEMBER 26, 2015

This recent fascination with “ big data ” or “ predictive analytics ” or “ data scientists ” is also worryingly reminiscent of what happened during the CRM ‘bubble’. Those who did master the skills I’ve outlined above went on to not just be effective consultants within their business, many are now leaders themselves.

CRM 100

CRM Analytics Consulting Consulting 100

TechSee

DECEMBER 5, 2017

According to Walker , a customer intelligence consulting firm, by 2020, customer experience will overtake price and product as the key brand differentiator for B2B. Founded in 2015, TechSee is a technology and technical support company that specializes in visual technology and augmented reality.

Contact Center 116

Contact Center Technology Self service Call Center 116

ChurnZero

JUNE 22, 2021

How “Big Data” is different than “Big Insight” How to create winning propositions the will turn reluctant prospects into loyal customers. My name is Kristen Hayer, and I’m the CEO of The Success League, a Customer Success consulting firm. What customer insight really is and isn’t.

SaaS 92

SaaS Consulting Consulting Sales 92

AWS Machine Learning

DECEMBER 7, 2023

Getir was founded in 2015 and operates in Turkey, the UK, the Netherlands, Germany, and the United States. She then joined Getir in 2022 as a data scientist and has worked on Recommendation Engine projects, Mathematical Programming for Workforce Planning. Emre Uzel received his Master’s Degree in Data Science from Koç University.

Management 116

Management Engineering Analytics Construction 116

Customer Guru

MAY 1, 2018

The thought became a reality in 2015 when we achieved an NPS rating of 70. From the CXOs (Chief Experience Officers) to the frontline learning consultants, all employees are focused on achieving a high NPS and connecting every business decision and problem to CX. gets trained by a big-data expert from India or U.K,

Customer centricity 70

Customer centricity Big data Business Process Outsourcing outsourcing 70

Natalie Petouhof

FEBRUARY 24, 2016

In early 2015, as part of Infosys Renew-New strategy they established a $500million Infosys Innovation fund. Big Data & Analytics. ANSR Consulting provides strategy and implementation services to help global companies establish Global In-House Centers (GICs) in India. Their areas of focus are: . New Business Models.

Government 40

Government Consulting Consulting Analytics 40

COPC

SEPTEMBER 3, 2019

is a globally renowned consulting firm in the service industry, and that the influential COPC CX Standard has provided the industry with guidance and best practices in customer experience measurement and management. Compared to 2015, our investment in human resources had reduced by half, but customer satisfaction was up at around 80%.

industry standards 40

industry standards Enterprise Technology Self service 40