Avaya

AUGUST 21, 2017

So it’s the responsibility of stadium operators, club owners, and tech partners to discover how to use innovative technology to create unique, immersive, automated, smart, social, and personalized experiences. Experiences that will bring fans to the stadium—online and in person. Leagues use data from wearables, sensors, etc.

Big data 50

Big data Entertainment Analytics Technology 50

CSM Magazine

OCTOBER 24, 2019

Nearly 3,000 shops shut on UK high streets in the first half of this year and in July the proportion of all shops that are empty reached 10.3%, its highest level since January 2015. That’s quite a return on smiling, treating customers politely, and trying to anticipate their needs – either digitally or in person.

Big data 45

Big data Technology Analytics Personalization 45

Natalie Petouhof

JUNE 15, 2015

While marketers have ample access to customer data, activating that data and engaging customers with relevant content across every channel is a significant challenge. To address this challenge, marketers are moving from manually executed batch and blast campaigns to event-triggered automation and real-time personalization.

Marketing 86

Marketing Advertising CRM Sales 86

CX Journey

DECEMBER 30, 2014

The 14 posts listed here seemed to resonate with readers this year; I''m sharing them again because I think they provide some great refreshers to carry you into 2015 and the next leg in your CX Journey. Transforming the Customer Experience with Big Data You''ve got customer data. I look forward to an exciting 2015!

Journey mapping 66

Journey mapping Customer Experience Advertising Big data 66

CSM Magazine

AUGUST 18, 2016

Thomas Keller actually goes out of this way to meet his guests (after they’ve eaten) to make their dining experience all the more personal, memorable and special. Therein lies the true meaning of success for Keller: he aims to be in the top five memories that a person has in a lifetime. What an ambition! Them by themselves.

Customer Service 58

Customer Service Entertainment Big data Personalization 58

Natalie Petouhof

DECEMBER 1, 2015

Intelligent social with machine learning capabilities powering sentiment analysis, as well as the ability to process significant streams of data to detect social posts that are most likely to be customer service cases or new leads.

CRM 56

CRM Analytics Sales Self service 56

Natalie Petouhof

FEBRUARY 24, 2016

In early 2015, as part of Infosys Renew-New strategy they established a $500million Infosys Innovation fund. Big Data & Analytics. Waterline Data Science , a leading provider of data discovery and data governance software. Their areas of focus are: . Machine Intelligence. Infrastructure & Cloud.

Government 40

Government Consulting Consulting Analytics 40

Natalie Petouhof

JANUARY 24, 2016

Citizens Big Data Platform. Salesforce Marketing Cloud: Personalize and Optimize 1:1 Customer Journeys. 500px, photo sharing’s underdog, swings big in 2015. Most Innovative Analytics Platform. Brandwatch. Brandwatch Analytics. Experian Marketing Services. Fluid PR, Inc. Origami Logic. MaritzCX Platform.

Marketing 40

Marketing Analytics Big data Engineering 40

Natalie Petouhof

SEPTEMBER 16, 2015

This world of connected devices and digital content presents an enormous opportunity for companies to take advantage of the new data. In a June 2015 report, the McKinsey Global Institute estimates that IoT applications may have a potential economic impact of as much as $11.1 trillion per year by 2025.

Sales 49

Sales Engineering Technology Marketing 49

Natalie Petouhof

JULY 14, 2015

And while that is appreciated, there are hundreds of vendors who are counting on consumer / customer data to provide personalization. If consumers choose somehow to undo or at least stop the sharing of their data going forward, how will all these vendors be able to deliver on the premise and promises they are making brands today?

Strategic Value 45

Strategic Value Feedback Personalization Marketing 45

delighted

JANUARY 7, 2020

Back in 2015, Forrester Research uncovered that customer experience was the number one priority for business and technology leaders. The same report also revealed that 84% of customers say being treated like a person, not a number, is very important to winning their business and that 51% of businesses ‘fall short’ of consumer expectations.

Customer Experience 40

Customer Experience Surveys Feedback Marketing 40

COPC

SEPTEMBER 3, 2019

Being an internet-based company, we instinctively started to think about how we could use new technologies and big data to overcome the obstacles we were finding in our service delivery. Compared to 2015, our investment in human resources had reduced by half, but customer satisfaction was up at around 80%.

industry standards 40

industry standards Enterprise Technology Self service 40

Natalie Petouhof

MAY 9, 2016

With suites there is the opportunity to know your customers better, via shared data, shared knowledge across lines of business for personalized and relevant offers, products and services. In fact, 67% of a decision on what to buy in B2B sales is completed before the customer even talks to a sales person.

Banking 40

Banking Sales Marketing B2B 40

C3Centricity

SEPTEMBER 24, 2017

For example: Telecoms now make as much money from selling (geo-localisation) data than they ever did from selling phones and lines. Already in 2015 data accounted for 44% of Verizon’s profits, as shown in this Adage article. Petcare, Personal Care and Homecare br>ands make use of this in particular.

Technology 48

Technology Transportation Customer centricity Entertainment 48

SmartKarrot

FEBRUARY 3, 2022

It provides a variety of loans, including property-backed loans, personal loans, vehicle-backed loans, payroll loans, and salary advances. Neoway is a market intelligence and Big Data platform that provides companies with important insights to help them grow. Olist was founded in 2015. Founded in: 2015.

SaaS 10

SaaS Real estate Construction Transportation 10

Fonolo

NOVEMBER 17, 2020

I see the CX industry finding new, faster and more efficient ways to meet their customers’ needs, maybe through the use of new technology, while also balancing a deeply personal, empathetic human connection.”. Sometimes, you just need to speak to a person. Call Center Trends 2015. The Great Contact Center Diaspora.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

SmartKarrot

FEBRUARY 7, 2022

AB Tasty is a cloud-based platform that offers businesses easy-to-use tools for A/B testing, personalization, and user engagement. About: Dataiku is an AI-based data science platform. It provides a platform for big data analysis and all the related activities. Founder/CEO: Jonathan Cherki. Headquarter: Paris.

SaaS 10

SaaS Real estate B2B Enterprise 10

CSM Magazine

JULY 29, 2021

In general, Addepto’s services consist of comprehensive consulting services regarding big data analytics and data science, business intelligence (BI), machine learning (ML), artificial intelligence (AI), and even AI software development. With Addepto’s help, your company will make the most of NLP.

Real estate 98

Real estate Engineering Consulting Consulting 98

C Space

MAY 26, 2020

Advanced TV advertising firm Simulmedia began offering these deals in 2015, and they account for roughly 25% of the company’s business, said Simulmedia CEO Dave Morgan. When they do travel, it’ll be in their personal cars, where more than 68% of respondents feel safest. Bolt offers also scooter rental and food delivery.

Education 52

Education Advertising Sales Transportation 52