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Leveraging Big Data to Fine Tune Customer Experiences

Avaya

Whether you realize it or not, big data is at the heart of practically everything we do today. In today’s smart, digital world, big data has opened the floodgates to never-before-seen possibilities. Companies need a data-driven customer approach to survive—and it needs to be effective to thrive.

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Top 15 CRM Software Awards 2015/16

CSM Magazine

Based on rigorous testing of CRM software applications from around the world, ISM has announced the winners of the 2015/16 Top 15 CRM Software Awards. Maximizer CRM 2015 R2 – by Maximizer Software Inc. Each software application is rated according to 179 selection criteria. Sugar CRM v. 7.6 – by Sugar CRM. ISM Top 15 CRM SMB Winners.

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Why Technology Won’t Help You Understand Your Customers

C3Centricity

Companies are changing business models as their value shifts from products to services, or even to the sale of the information they gather. 65% admit they risk becoming irrelevant and uncompetitive if they do not leverage data. 65% admit they risk becoming irrelevant and uncompetitive if they do not leverage data.

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You’ve Got Data? Well Don’t Start There!

C3Centricity

Companies are changing business models as their value shifts from products to services, or even to the sale of the information they gather. 65% admit they risk becoming irrelevant and uncompetitive if they do not leverage data. 65% admit they risk becoming irrelevant and uncompetitive if they do not leverage data.

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2015 Cars Online “The Selfie Experience” Study by Capgemni

Natalie Petouhof

Tweet As the connected customer experience continues to evolve, Cagemini today released the 16th annual global automotive study, The 2015 Cars Online “The Selfie Experience” Phones have become “the” selfie device, now this study shows consumers want that same personalized experience as a segment of one.

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ServiceSource®: Customer Success Management for a Post-Sale, On-Demand, Attention Economy (Part 2)

Natalie Petouhof

A company’s business model must move post-sales care to a more mature level. 1] See “The State of Customer Success Management 2015” by Natalie Petouhoff, Constellation Research, December 22, 2014. In an opt-in economy, the economic value of a customer is realized over time, instead of in the upfront sale.

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Top 5 Udemy Courses to Upskill Your Customer Success Career

ChurnZero

This course is for: If you work with customers and are interested in the topics of marketing, market research, sales, customer service and strategy this course is for you. How “Big Data” is different than “Big Insight” How to create winning propositions the will turn reluctant prospects into loyal customers.

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