2015 Big data Strategic Value 
Natalie Petouhof
JULY 14, 2015
It’s a process that has involved a large group of global, industry experts from the retail, manufacturing and online sectors, as well as other strategic, value chain partners. The Principles are the result of a number of ongoing, collaborative initiatives over the past year and a half.
COPC
SEPTEMBER 3, 2019
Being an internet-based company, we instinctively started to think about how we could use new technologies and big data to overcome the obstacles we were finding in our service delivery. Compared to 2015, our investment in human resources had reduced by half, but customer satisfaction was up at around 80%.
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