2015 Call center experience Wait times 
Talkdesk
AUGUST 23, 2016
With millions of stranded travelers seeking resolutions, each company’s customer service line wait times surged, resulting in even greater customer frustration. Use Call Center Software Features to Reduce Wait Times. Kennedy once said, “The time to repair the roof is when the sun is shining.”
Fonolo
NOVEMBER 17, 2020
Nobody escaped the long lines and endless waiting times. And contact centers were utterly overwhelmed in the floods of anxious customer calls. According to this Customer Experience Executive Report , customers place a premium on great experiences, and 63% of them would pay more for a better experience.
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