Beyond Philosophy

NOVEMBER 6, 2014

To learn more about Beyond Philosophy’s Naïve to Natural Model, please register for our Naïve to Natural Certification beginning February 2, 2015. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s first organizations devoted to customer experience.

Customer centricity 409

Customer centricity Customer emotions Employee engagement Customer retention 409

Beyond Philosophy

DECEMBER 12, 2016

billion in sales, representing 12% growth for Cyber Monday sales in 2015. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations. Chances are if you are shopping for the holidays, you are buying at least in part online.

Consulting 392

Consulting Consulting Sales Customer Experience 392

Beyond Philosophy

APRIL 15, 2015

Monitor, a consulting firm that ruled the business world in the 1980s founded by Harvard Business School’s Michael Porter, built their business on the concept that business is a matter of defeating the competition, not making a better product or experience for Customers. 29 January 2015. What Killed Michael Porter’s Monitor Group?

Journey mapping 310

Journey mapping Consulting Consulting Airlines 310

Beyond Philosophy

AUGUST 16, 2017

In our global Customer Experience consultancy, we find most employees fall into one of five commitment categories for employees. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations. Employee Ambassadors (Advocates). Positive Loyalists.

Consulting 350

Consulting Consulting Employee engagement Customer Experience 350

Beyond Philosophy

NOVEMBER 18, 2014

To learn more about Beyond Philosophy’s Naïve to Natural Model, please register for our Naïve to Natural Certification beginning February 2, 2015. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s first organizations devoted to customer experience. Follow Colin Shaw on Twitter @ColinShaw_CX.

Customer centricity 322

Customer centricity Customer emotions Customer retention Consulting 322

Beyond Philosophy

OCTOBER 24, 2016

Their budget in 2015 reached just under $718 million , with no signs of slowing down. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations. A Loyal Fan Base Is Forgiving. Astonishing Big Gains from Little Changes! Fascinating Insight!

Consulting 419

Consulting Consulting Customer Experience Marketing 419

Beyond Philosophy

NOVEMBER 10, 2014

To learn more about Beyond Philosophy’s Naïve to Natural Model, please register for our Naive to Natural Certification beginning February 2, 2015. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s first organizations devoted to customer experience. Follow Colin Shaw on Twitter @ColinShaw_CX.

Customer Experience 295

Customer Experience Customer centricity Customer emotions Employee engagement 295

Beyond Philosophy

SEPTEMBER 29, 2015

Ofcom, the UK’s communication regulator, released their Communications Market Report for 2015, which proclaimed that the “UK is now a mobile society.” The post Ad-Blocking Sends Clear CX Message: Get Obnoxious Ads out of my UX appeared first on Beyond Philosophy | CX Consultants | Customer Experience.

Advertising 348

Advertising Wireless Consulting Consulting 348

Outsource Consultants

AUGUST 16, 2019

Call center advisory firm Outsource Consultants, LLC is making its first appearance on the list, debuting at #1281 with an impressive 321% 3-year growth rate. Outsource Consultants is honored and excited by this recognition. 5000 is ranked according to percentage revenue growth when comparing 2015 and 2018. based call centers.

Consulting 104

Consulting Consulting outsourcing Call Center 104

Beyond Philosophy

OCTOBER 28, 2014

Follow Colin Shaw on Twitter @ColinShaw_CX The post How to Make or Break Your Customer Experience appeared first on Beyond Philosophy | Customer Experience Consultancy | CEM Consultants. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s first organizations devoted to customer experience.

Customer Experience 341

Customer Experience Scripts Customer centricity Consulting 341

Beyond Philosophy

MARCH 2, 2016

They analyzed four million phone calls from 2013 to 2015. When we consult our clients about how to improve their Customer Experience, we always talk about the expectations of Customers. appeared first on Beyond Philosophy | CX Consultants | Customer Experience. The perception is different because the expectation is different.

Consulting 278

Consulting Consulting Call Center Call center experience 278

Beyond Philosophy

APRIL 26, 2017

As the owner of a customer experience consultancy, it’s encouraging to see changes like this aimed directly at providing customers with a better experience overall. million people visited Universal Studios Florida in 2015, and 20.5 But even so, waiting in line has remained very much a part of the theme park experience.

Technology 283

Technology Consulting Consulting Customer emotions 283

Beyond Philosophy

NOVEMBER 11, 2021

Years ago, my global Customer Experience consultancy did work with a ferry company in the UK. Consider how much money you would have to pay a consultant to discover the various missteps your customers experience with you. Sources: “Global State of Customer Service: The transformation of customer service from 2015 to present day.”

Consulting 383

Consulting Consulting Call Center Metrics 383

Beyond Philosophy

JULY 6, 2016

As a Customer Experience consultancy, Beyond Philosophy , we have worked in China on a few occasions. Last year, Forrester published the Customer Experience Index, China 2015, ranking 60 brands for their performance in Customer Experience. Three Truths Every Marketer Should Know about CX in China. How to Measure Customer Emotions.

Customer centricity 283

Customer centricity Consulting Consulting Customer emotions 283

Beyond Philosophy

JULY 19, 2017

Although the rate of memberships is increasing, it is not increasing at the rate it did in 2015. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations. Per the 2017 Colloquy Loyalty Census, there are 3.8 How to Up Your Loyalty Program’s Game.

Consulting 292

Consulting Consulting Customer Experience Metrics 292

Beyond Philosophy

AUGUST 9, 2017

According to the 2015 FDIC National Survey of Unbanked and Underbanked Households , 7% of households in the U.S. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations. Per the CBS New story, at least in the U.S.,

Banking 0

Banking Coaching Surveys Employee engagement 0

Beyond Philosophy

OCTOBER 28, 2014

To learn more about Beyond Philosophy’s Naïve to Natural Model, please register for our Naïve to Natural Certification beginning February 2, 2015. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s first organizations devoted to customer experience. Follow Colin Shaw on Twitter @ColinShaw_CX.

Customer Experience 300

Customer Experience Customer centricity Scripts Customer emotions 300

Beyond Philosophy

OCTOBER 20, 2014

Hiring Customer-Ready Employees To learn more about Beyond Philosophy’s Naïve to Natural Model, please register for our Naïve to Natural Certification beginning February 2, 2015. Hire People with a High EQ. Register here. Colin is an international author of four best-selling books and an engaging keynote speaker.

Customer centricity 286

Customer centricity Consulting Consulting Customer Experience 286

Beyond Philosophy

MARCH 19, 2015

A recent article by a major employee research and engagement consulting organization led with the above headline. between January and February, 2015 (to 32.9%) and that this new level was the highest engagement rate reported in the past three years. Those question are: 1) Really?

Employee engagement 261

Employee engagement Customer Experience Consulting Consulting 261

teleopti

OCTOBER 9, 2018

Teleopti earned the top ranking in overall customer satisfaction, according to DMG Consulting LLC, a leading contact center research and consultancy firm, in its 2015-2016 Workforce Management Product and Market Report, hot off the press.

Consulting 89

Consulting Consulting Surveys Contact Center 89

Beyond Philosophy

OCTOBER 8, 2014

By 2015, eBay plans to establish PayPal as its own company to make my prophecy become reality. Follow Colin Shaw on Twitter @ColinShaw_CX The post eBay & PayPal’s Split is Good for Customers appeared first on Beyond Philosophy | Customer Experience Consultancy | CEM Consultants.

Customer centricity 276

Customer centricity Customer retention Customer emotions Airlines 276

ijgolding

SEPTEMBER 29, 2015

On Friday 25th September 2015, hundreds of passionate Professionals who excel in demonstrating the power of Customer Experience, convened in London for the UK Customer Experience Awards. The 2015 UK Customer Experience Awards was a HUGE event. In 2015, the finalists were quite simply incredible. This year did not disappoint.

Customer Experience 104

Customer Experience Journey mapping Customer centricity Employee engagement 104

Beyond Philosophy

MAY 10, 2016

Early in 2015, in a campaign called ‘Make Today Matter’, TD Bank gave 24 customers in 24 different cities – one a day for 24 days – 24 hours to initiate projects that would benefit their local communities. Beyond Philosophy provide consulting, specialised research & training from our Global Headquarters in Tampa, Florida, USA.

Marketing 186

Marketing Banking B2C Consulting 186

Call Center Weekly

JANUARY 30, 2018

2015) * When the high-level Strategy is unveiled to the unit leader, it is the first step in Strategic Planning. Consult and assist other unit leaders, especially those who are horizontally connected by function. Santos (2015) Strategy implementation: What is the failure rate? A lack of persistence is the only genuine failure.

Schedule adherence 136

Schedule adherence Consulting Consulting Metrics 136

Beyond Philosophy

JUNE 14, 2016

Based on insights from the Temkin Group report’s State of CX Metrics, 2015, a recent LinkedIn infographic post by CXPA co-founder Bruce Temkin labeled customer experience metrics as “Immature, But Improving”. Beyond Philosophy provide consulting, specialised research & training from our Global Headquarters in Tampa, Florida, USA.

Metrics 150

Metrics Customer Experience Consulting Consulting 150

Steve DiGioia

DECEMBER 5, 2016

Dennis worked with the Walt Disney World Company for twenty years and now consults with organizations around the world, helping them achieve their customer service goals. I advise my consulting clients to identify three things they would want customers to say or think about the organization after any interaction. Dennis Snow.

Customer centricity 264

Customer centricity Consulting Consulting Metrics 264

ShepHyken

AUGUST 12, 2016

As customer service consultant John DiJulius often says, “The answer is YES; now what’s the question?”. He is the author of Be Your Customer’s Hero: Real-World Tips & Techniques for the Service Front Lines (2015), as well as the founder of the popular Customers That Stick ® blog.

Customer Service 221

Customer Service Scripts Consulting Consulting 221

Beyond Philosophy

MARCH 2, 2018

Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations. 15 August 2015. If you enjoyed this post, you might be interested in the following blogs: The Big Mistake Most Organizations Make with Employee Engagement. Sources: Yaginsu, Ceylan.

Government 253

Government Employee engagement Customer Experience Consulting 253

teleopti

OCTOBER 9, 2018

DMG Consulting LLC, ??????? ????????????? ? ?????????????? ???????? ? ????? ???????-???????, ??? ??????????????????? ? ???????? ?????? 2015-2016 Workforce Management Product and Market Report. ???? ????? ???????? ? ???? ????????????? ????? ?? ??????

Consulting 48

Consulting Consulting Marketing Management 48

teleopti

OCTOBER 9, 2018

???????????????DMG Consulting LLC??????2015-2016??????????????????Teleopti???????????????????????9??????????WFM?????????????????????????24??????11???????????????????????? 2015-2016??????????????????Teleopti???????????????????????9??????????WFM?????????????????????????24??????11???????????????????????? Teleopti???????????????????????9??????????WFM?????????????????????????24??????11????????????????????????

Consulting 48

Consulting Consulting 48

CCNG

AUGUST 21, 2024

Joe Fernandez started Klout (a website and mobile app that used social media analytics to rate its users according to online social influence) that sold to customer experience technology company Lithium in 2015. She started off on the phones at British Airways and was sent to the U.S. to open contact centers here.

Customer Experience 195

Customer Experience CCNG B2B Contact Center 195

CX Journey

NOVEMBER 12, 2015

Joining 200 others, I spent Moments of Truth Day 2015 (part of NCSW ) here, thanks to Rant & Rave. Next, we had an excellent presentation from Ian Golding , an independent consultant who is passionate about customer experience. Image courtesy of Routemaster 4 Hire Today I'm pleased to share a guest post by Paul Laughlin.

Gamification 63

Gamification Airlines Construction Coaching 63

Beyond Philosophy

NOVEMBER 8, 2017

Michael Lowenstein provides strategic consulting, research design and in-depth, leading-edge analysis that helps clients deliver outstanding business results through deeper customer experience, communication, relationship, employee and brand equity insights. Republished with permission from CustomerThink.com.

Consulting 150

Consulting Consulting B2B Metrics 150

teleopti

OCTOBER 9, 2018

Teleopti får idel toppbetyg när det gäller kundnöjdhet enligt DMG Consulting LLC, ett ledande företag inom forskning och rådgivning för kontaktcenter, och deras rapport om produkter och marknader inom bemanningsplanering 2015-2016 som precis offentliggjorts.

Consulting 48

Consulting Consulting Management 48

DMG Consulting

NOVEMBER 1, 2017

DMG Consulting Releases 2017 Workforce Optimization Mid-Year Market Share Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. Where: Available at the DMG Consulting online store. About DMG Consulting LLC.

Consulting 48

Consulting Consulting Marketing Gamification 48

DMG Consulting

JUNE 7, 2017

DMG Consulting Releases 2017 Contact Center Workforce Optimization Market Share Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. Where: Available at the DMG Consulting online store. About DMG Consulting LLC.

contact center workforce 48

contact center workforce Consulting Consulting Contact Center 48

Quality Contact Solutions

MAY 27, 2021

To help provide clarity around a perplexing topic, let’s review the seven most common misconceptions we hear through our TCPA call center consulting services. #1 We provide TCPA call center consulting services that help navigate the?telemarketing And with this complexity, there is bound to be some confusion.? We can help.

Wireless 98

Wireless Telemarketing Abandon Call B2B 98