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Consumer Gripes Hit Record Levels Over Purchases Needed ‘To Get Through Each Day’

Connecting the Dots

A key problem, said co-author Scott Broetzmann, is that many products and services are just more sophisticated and interconnected these days, thanks in part to technology. The post Consumer Gripes Hit Record Levels Over Purchases Needed To Get Through Each Day first appeared on Customer Care Measurement & Consulting.

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Customer Rage Study Podcast: Interview With Scott Broetzmann and Mary Murcott

Connecting the Dots

Scott Broetzmann is the Co-Founder, President and CEO of Customer Care Management & Consulting (CCMC) and Mary Murcott is the President of the Customer Experience Institute for Dialog Direct. Carey Center for Service Leadership. Here we are in 2016 now, the study was done in 2015, and it is only 17%. That’s a big increase.