Beyond Philosophy

OCTOBER 15, 2015

According to the 2015 U.K. State of Multichannel Customer Service Report published by Parature and Microsoft Dynamics CRM, it’s not a moment too soon. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations.

Customer Service 379

Customer Service Multichannel Self service CRM 379

Vcaretec

JUNE 6, 2022

Here are some Vcare statistics from the 2015 holiday season, along with some quotes from Vcare call center clients and industry experts. One of our Customer Care Specialists will connect with you for a free consultation on how you can deliver a great customer experience more efficiently.

Multichannel 89

Multichannel Entertainment Customer Care Call Center 89

Eptica

OCTOBER 30, 2015

Date: Friday, October 30, 2015 Which sectors offer the worst customer experience? Published on: October 30, 2015. This concept is backed up by recent research carried out by service design consultancy Engine. This concept is backed up by recent research carried out by service design consultancy Engine.

Customer Experience 75

Customer Experience Transportation Multichannel Wireless 75

Eptica

OCTOBER 14, 2015

Date: Wednesday, October 14, 2015 The rise of the customer hub. Published on: October 14, 2015. Breaking down these barriers was a key theme at last week’s Eptica UK Customer Day, which was attended by customers, partners and consultants from across the country. Share this page on: Tweet.

Multichannel 81

Multichannel Contact Center Enterprise Best practices 81

Eptica

NOVEMBER 13, 2015

Date: Friday, November 13, 2015 7 ways banks can transform customer experience. Published on: November 13, 2015. Consultancy firm McKinsey found that changing the experience from merely average to something that wows the customer can increase likelihood to renew or buy new products by between 30-50%. Share this page on: Tweet.

Banking 77

Banking Customer Experience Multichannel Finance 77

Vistio

AUGUST 9, 2021

We had a consulting division, training division, call center auditing division, a media division and research. 2010, I sold out my interest in that consulting business, and I’ve been independent ever since. So, I think those were the fundamental… The pinnacle of the pain was around about 2010 to 2015, that was at its worst.

Contact Center 52

Contact Center Consulting Consulting Call Center 52

Livepro

JULY 17, 2018

Samantha’s previous role as Senior Professional Services Consultant at Panviva Australia, saw engagements with Contact Centre customers and project management groups including Westpac, Vic Roads, HBF, Medibank, ANZ, Foxtel and AHM. Samantha Middlebrook is Customer Driven’s Head of Product and Go to Market.

Transportation 40

Transportation Government Multichannel Consulting 40