Vcaretec

JUNE 6, 2022

Clients met all of their customer care goals, even on the busiest shopping days of the year. It is a challenge for retailers, both online and brick-and-mortar, to make sure that their customer service levels are maintained throughout the holiday season, when customer support volume can increase by more than 10 fold.

Multichannel 89

Multichannel Entertainment Customer Care Call Center 89

COPC

JANUARY 3, 2016

Working together, we are surveying consumers about their experiences and perceptions in a multichannel environment. In addition, we are also surveying corporations about their customer experience management strategies and approaches to better serve their customers. The post COPC Inc.

Multichannel 40

Multichannel Customer Experience Surveys Benchmark 40

BlueOcean

MAY 18, 2022

Blue Ocean, an award-winning provider of customer care solutions, is delighted to announce the promotion of Amy Bennet Roach to Vice President, Sales and Marketing. In 2015, Amy was promoted to Director, Marketing and Communications, and then Director, Sales and Marketing in 2018.

Sales 62

Sales Marketing Multichannel Advertising 62

Comm100

NOVEMBER 13, 2022

Meet your customers’ CX expectations with Comm100 Omnichannel – the AI-powered, secure omnichannel customer engagement platform. Omnichannel vs multichannel support. When discussing what is omnichannel customer service , it’s vital to distinguish its differences to multichannel support. Founded: 2015.

Customer Service 98

Customer Service Multichannel Chatbots Healthcare 98

Clarabridge

NOVEMBER 24, 2015

Make your social channels into customer care hubs : Getting up early the day after Thanksgiving to wait in line for Black Friday deals is an emotional decision. If your customers’ expectations aren’t met, their reactions can range from disappointment to frustration to anger—so you need staff ready and able to take quick action.

Feedback 40

Feedback Multichannel Customer centricity Best practices 40

JivoChat

MARCH 21, 2021

When was the last time a customer cared about your sales targets? Nike used a customer-centric approach to improve it’s audience segmentation. In 2015, sales in Nike’s women’s sportswear department doubled over the course of 6 months. If you try and please everyone, you’ll please nobody. Source: Nike.

Customer centricity 52

Customer centricity Sales Multichannel Scripts 52

RichCall

SEPTEMBER 13, 2017

ot CX transformation from contact centers to multichannel, omnichannel, robotics and proactive CX. In fact this number increased from 67% in 2012 to 84% in 2015. This is the future of customer service. But it is the harnessing of social platform messaging apps that will turn social customer care on its head in 2017.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64