2015 Customer emotions Multichannel 
Beyond Philosophy
OCTOBER 15, 2015
consumers said they have stopped doing business with companies that blow it with Customer service. According to the 2015 U.K. State of Multichannel Customer Service Report published by Parature and Microsoft Dynamics CRM, it’s not a moment too soon. They evoke the wrong Customer emotions during the experience.
Pointillist
MAY 23, 2018
Engage leaders throughout the organization, across silos, as key stakeholders and collaborators to identify the most important customer journey(s) to model. Use a journey map to demonstrate the impact of customer emotions on business performance. Handpicked Related Content: How to Build a Customer Journey Map that Works.
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