Stratifyd

OCTOBER 22, 2018

Stratifyd is an end-to-end customer analytics company, specializing in unstructured data. Its AI-powered platform ingests countless amounts of customer feedback (think: Amazon reviews) and determines sentiment, organizes the findings in a range of different visual representations, and empowers anyone to be a data scientist.

Customer retention 74

Customer retention Analytics Feedback Marketing 74

Lumoa

JULY 10, 2018

It is not too difficult to listen to the customer. Companies receive real time feedback in massive volumes, if they only start listening to their customers. As a leader, you often know what your customers think about your products and services, and where are the key improvement areas. Not always, but often.

Customer Experience 113

Customer Experience Metrics Banking Feedback 113

delighted

OCTOBER 5, 2021

The need for outstanding customer service is clear, but how do you make sure that your support program is meeting customer expectations? It starts by choosing the customer service metrics you want to measure, collecting experience feedback over time, and then measuring and acting on the collected customer support data.

Metrics 91

Metrics Customer Service Surveys Journey mapping 91

Stratifyd

OCTOBER 16, 2018

Stratifyd was built around the customer feedback loop to enable enterprise companies to transform human textual data – found in call center platforms, surveys, product reviews, CRM systems, and interactive chat sessions – into immediate actionable insights. About Georgian Partners. To learn more, visit www.stratifyd.com.

Customer retention 67

Customer retention Analytics SaaS CRM 67

TechSee

MAY 21, 2018

Tuesday, November 23, 2015 started out like any other day at work for James Crenson. Customer service agents are key employees. When high volumes of customers are calling for support, the first line must be fully empowered to drive customer retention. Clear communication is vital for maintaining customer trust.

Customer centricity 104

Customer centricity Call Center Customer retention Consulting 104

Lumoa

NOVEMBER 29, 2021

It is not too difficult to listen to the customer. Companies receive real-time feedback in massive volumes if they only start listening to their customers. As a leader, you often know what your customers think about your products and services, and where are the key improvement areas. Not always, but often.

Customer Experience 97

Customer Experience Metrics Feedback Banking 97

CX Journey

APRIL 9, 2015

The top five and bottom five teams are as follows, with last year''s ranking in parentheses: Top 5 Teams - 2015 Rankings 1. Washington Nationals (#8) Bottom 5 Teams - 2015 Rankings 30. acquisition customer experience customer loyalty customer retention raving fans' Louis Cardinals (#1) 2. Fairweather fans.

Entertainment 64

Entertainment Customer retention Advertising Feedback 64

REVE Chat Blog

APRIL 1, 2020

A critical part of managing customer expectations is understanding the factors that can influence their perceptions. Unable to meet consumers’ standards translate to low conversions and customer retention rates. If you fail to outshine your competitors, you can not win your customers. The answer is customer loyalty.

Management 75

Management Feedback Brand ambassadors Chatbots 75

Tenfold - Contact Center Blog

JULY 9, 2018

According to a 2015 survey conducted by Aspect , 32% of respondents pointed to phones as the most frustrating customer service channel. For this reason, this KPI allows contact center to gain insight into their service level by assessing an agent’s performance and efficiency as far as urgency in resolving customer concern goes.

Metrics 78

Metrics Call Center Abandon Call Schedule adherence 78

Horizon CX

APRIL 1, 2024

Customer journey mapping: The organization has a deep understanding of the customer journey and the touchpoints at which customers interact with the brand. Voice of the customer (VOC) program: The organization has a systematic process for collecting and analyzing customer feedback.

Journey mapping 52

Journey mapping Customer centricity Customer retention Feedback 52

Global Response

FEBRUARY 7, 2023

Consider some of the benefits a customer-oriented philosophy can provide: Improved customer retention and loyalty. It’s easier—and cheaper—to retain existing customers than to gain new ones, yet many companies focus more on acquisition than retention. Take shipping as an example.

Customer centricity 62

Customer centricity Customer retention Feedback Metrics 62

ijgolding

AUGUST 20, 2015

19th August 2015. Once again it is difficult to find fault – as a critical part of the Customer Experience – a restaurant cannot exist without them – ‘at the hollows’ people compliment the product perfectly. Date Review Conducted. Restaurant Visited. CX Review Total Score. Stars Awarded.

Customer Experience 121

Customer Experience Construction Feedback Customer retention 121

Netomi

MARCH 27, 2022

When measuring CSAT, it’s important to understand the different circumstances of your individual customers to glean actionable insights. Customer retention is fundamental to a thriving business. This is because it’s cheaper to keep your current customers than attract new ones. Circumstances change expectations.

Airlines 93

Airlines Benchmark Surveys Customer Support 93

Stratifyd

NOVEMBER 12, 2019

Companies can determine which customer issues might be the result of poor team knowledge or training using the same analytics tools designed to collect and interpret customer feedback. These are just a few ways in which the employee experience (EX) directly impacts the customer experience. Hence, they care about outcomes.

Customer Experience 40

Customer Experience Analytics Enterprise Customer centricity 40

ChurnZero

FEBRUARY 4, 2022

Reframing is especially important for customer success who serves as the customer’s advocate and voice within the organization and boardroom. A huge part of how customer success collects intel and feedback from customers is by talking with them. Customer retention.

Metrics 98

Metrics Consulting Consulting Best practices 98

CSM Magazine

JULY 29, 2015

MaritzCX has announced CXMasters™, an intensive career development event for customer experience (CX) professionals who want to expand and validate their skills, increase customer loyalty, and earn professional recognition. CXMasters will be held September 14-17, 2015 in Salt Lake City. About MaritzCX.

Journey mapping 45

Journey mapping Best practices Benchmark Surveys 45

Avaya

MAY 4, 2016

Using the latest services and solutions paves the way to guaranteed customer retention and loyalty. One of the leading organizations in the area of customer care, winning multiple awards for its contact centre operations including a Hamdan bin Mohammed Smart Government Award, is the Roads & Transport Authority (RTA).

Transportation 44

Transportation Interactive Voice Response Government Customer Care 44

Stratifyd

JUNE 13, 2019

I’ve had the same iPhone 6 since 2015. Most customers choose their team and stick with it. To prove my point, between January 2016 and December 2017 , Android customer retention was between 89% and 91%, compared to Apple, which was between 85% and 88%. Estimated reading time: 4 minutes. To find out, I took to Slack.

Telecommunications 40

Telecommunications industry standards Feedback Engineering 40

Stratifyd

MAY 16, 2019

In 2015, Netflix redesigned its platform, adding the black background we’re all overly familiar with, making it easier for consumers to scroll through content on its main landing page. The brand used this feedback to its advantage and will be rolling out several new design updates this year. About the Author.

Feedback 40

Feedback Customer retention Marketing Personalization 40

ijgolding

NOVEMBER 24, 2015

In 2015 alone, I have visited 20 countries in Europe, Africa and Asia. In all cases, I have been asked to work with; talk to; teach; cajole; people from the C-suite to the front line; in understanding the importance of Customer Experience. Followers of my blog will know that I have traveled extensively over the last four years.

Customer Experience 59

Customer Experience Airlines Personalization Accountability 59

Netomi

JANUARY 5, 2022

After receiving numerous recognitions in his role at Citi, Eliason was named Executive VP, US Digital, and Customer Experience for Zeno Group in October 2015. Jay also hosts and produces the Social Pros podcast, which is downloaded 65,000 times monthly and was named 2015’s best marketing podcast by the Content Marketing Awards.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

CustomerSuccessBox

MAY 23, 2022

Read further to know how can you progress through the customer success career path. According to LinkedIn’s ‘ 2020 Emerging Jobs Report ’, the Customer Success Specialist role has been ranked: 6th in the US with a 7x increase since 2015. 3rd in Germany with a 15x increase since 2015. appeared first on.

Accountability 52

Accountability Marketing Construction SaaS 52

Connecting the Dots

OCTOBER 26, 2023

More than 40 percent of people in the Consumer Rage survey said they yelled at or raised their voice to a customer service rep, while only 35 percent admitted doing so in 2015. If your last interaction with a customer service department left you wishing that you still had a phone you could slam down in frustration, take a deep breath.

Customer Service 62

Customer Service Chatbots Surveys Wireless 62

Connecting the Dots

OCTOBER 26, 2023

More than 40 percent of people in the Consumer Rage survey said they yelled at or raised their voice to a customer service rep, while only 35 percent admitted doing so in 2015. If your last interaction with a customer service department left you wishing that you still had a phone you could slam down in frustration, take a deep breath.

Customer Service 62

Customer Service Chatbots Surveys Wireless 62

delighted

JANUARY 7, 2020

Back in 2015, Forrester Research uncovered that customer experience was the number one priority for business and technology leaders. Albeit cliched, employees are consistently overlooked when it comes to the feedback that they can provide to leadership. Survey your customers for employee feedback.

Customer Experience 40

Customer Experience Surveys Feedback Marketing 40

ProProfs Blog

FEBRUARY 13, 2020

Takeaway: These customer loyalty and engagement benefit statistics help us to understand why loyalty programs are so popular among customers and how business owners end up receiving improved revenues. Customer Loyalty B2B Statistics. Customers who end up paying more are more likely to check out your competitors too.

Customer retention 164

Customer retention Sales B2B Airlines 164