PeopleMetrics

JULY 14, 2015

Winners of the 2015 Award are: Jen Beier of 1st National Bank. PeopleMetrics is pleased to announce its 2015 award winners and congratulates the companies that employ them. Our customer experience management software makes it easy to collect and respond to customer and employee feedback. Three Qualities of Brand Ambassadors.

Brand ambassadors 88

Brand ambassadors Customer centricity Banking Feedback 88

Beyond Philosophy

NOVEMBER 11, 2021

If you think it’s terrible to have a customer complaint, you miss out on this feedback. But remember, wherever they occur, these complaints are not bad; they are excellent FREE feedback. Sources: “Global State of Customer Service: The transformation of customer service from 2015 to present day.” They occur on Social Media.

Consulting 383

Consulting Consulting Call Center Metrics 383

ijgolding

SEPTEMBER 29, 2015

On Friday 25th September 2015, hundreds of passionate Professionals who excel in demonstrating the power of Customer Experience, convened in London for the UK Customer Experience Awards. The 2015 UK Customer Experience Awards was a HUGE event. In 2015, the finalists were quite simply incredible. This year did not disappoint.

Customer Experience 104

Customer Experience Journey mapping Customer centricity Employee engagement 104

PeopleMetrics

JANUARY 12, 2015

In 2015, we’re improving the look and feel of our Voice of the Customer platform. The upcoming update is based on user feedback, and it’s a major step forward in our ongoing development to improve our user experience (UX). Customer Feedback Voice of the Customer' We’ll get back to you as soon as we can.

Feedback 79

Feedback Accountability Personalization Customer Experience 79

Toister Performance Solutions

MARCH 11, 2021

Benchmark Portal's last Agent Voices Report was released in 2015. Overall satisfaction You might expect a steep drop in agent satisfaction, but it was only 3 percent lower than in 2015. Vision This was another category of questions that surprised, with the results remaining virtually unchanged from 2015. Posting a 7.4

Contact Center 121

Contact Center Benchmark Surveys Feedback 121

ShepHyken

DECEMBER 8, 2017

According to a research , in 2015, 25 percent of the world population was using a smartphone and it was forecasted that by 2017, a third of the world population will be using it. Gathering customer feedback, asking the right questions (soft skills) gives the brand an insight into the psyche of the customer.

Contact Center 113

Contact Center Customer Service Virtual Agent Chatbots 113

Steve DiGioia

APRIL 27, 2020

They provide a framework for regular interaction and create a habit of consistent feedback collection. But it’s impossible to improve without evaluating our performance and getting feedback from others. Copyright © 2015-2020 Steve DiGioia. ? 5 Why’s customer service expert and author.

Journey mapping 227

Journey mapping Feedback Personalization Management 227

Steve DiGioia

MAY 11, 2020

There was no need to gather customer feedback or evaluate performance because a steady stream of people with cash to burn continually entered their doors. Copyright © 2015-2020 Steve DiGioia. ? They rode the wave of new customer after new customer. As time passed, no money was reinvested in the business and few updates were made.

Feedback 254

Feedback Sales Customer Service 254

CX Journey

NOVEMBER 12, 2015

Joining 200 others, I spent Moments of Truth Day 2015 (part of NCSW ) here, thanks to Rant & Rave. The point of our exercise, where much went wrong – but that is the curse of the ‘live demo’ – was to design more fun ways for customers to give feedback. But it works well. To check out more of these creativity aids see their website.

Gamification 63

Gamification Airlines Construction Coaching 63

PeopleMetrics

DECEMBER 18, 2015

In keeping with millennia of human tradition, let’s look back at our top ten blog posts from 2015. Legend has it that in a damp, craggy cave, an ancient hunter-gatherer created the first list-based Web article. I sincerely hope you've enjoyed following along as much as we've enjoyed writing for you.

Customer Experience 61

Customer Experience Best practices Banking Metrics 61

ijgolding

DECEMBER 19, 2016

Two days ago, my wife was asked to participate in a Sky customer feedback survey. You apparently don’t respond to survey feedback anymore as the team who dealt with this work no longer exists. Stuart seemed to think I wanted to know what would happen to the agent following my feedback…that wasn’t what I wanted at all.

Feedback 73

Feedback Surveys Engineering Customer centricity 73

Provide Support

DECEMBER 22, 2015

Customer feedback. Feedback is necessary for a variety of reasons. © 2003 - 2015 Provide Support LLC. Published in Provide Support Blog , 2015. Not only does it allow you to gauge how you’re perceived by your customers, but it also helps new customers find you. Read more. Permalink | No comment.

Feedback 43

Feedback 43

aircall

JUNE 28, 2022

Because at some point, with 100 customers, we received too much feedback, and it became unclear what to develop. . We lost 60% of our customers, but those who remained found real value in the product, and we could build on their feedback. Early 2015, we’re having “OK” traction, but we’re struggling to raise money to accelerate.

SaaS 147

SaaS Metrics Engineering Telecommunications 147

Kayako

DECEMBER 31, 2015

2015 saw the support community talk a lot about making things easier for the customer through both customer experience and communication. Now onto the best of 2015! Well lucky Micah’s post has detailed nine easy to measure steps you should consider implementing to get data, feedback and results. The best of customer experience.

Customer Support 35

Customer Support Self service Multi-channel support SaaS 35

Lumoa

OCTOBER 13, 2017

Engage with the customer feedback, both negative and positive. Fazer did right what it had to do - the company thanked Kathryn for the feedback. Thanks for the positive feedback! — JetBlue Airways (@JetBlue) November 26, 2015 Results? Hey Kathryn! Hey Kathryn! The work is done by our brilliant R&D!

Customer Experience 102

Customer Experience Advertising Airlines Feedback 102

Hello Customer

MAY 17, 2020

Hello Customer, the SaaS company that offers the most complete feedback insights platform, automating capturing, analysing and reporting on feedback and customer data, continues its strong growth. Especially during these times, feedback will be crucial. Leslie Cottenjé: “Our main focus is obviously continued growth.

SaaS 98

SaaS B2B Feedback Enterprise 98

PeopleMetrics

JANUARY 23, 2015

Are we turning CX inside-out in 2015? Customer-centricity appears to be a very real priority for CX leaders in 2015. customer feedback leads to internal improvements). They have closed-loop feedback systems. Storytelling: Making a habit of collecting and sharing customer feedback and stories.

Customer centricity 97

Customer centricity Journey mapping Feedback Enterprise 97

Kayako

OCTOBER 23, 2017

Customer feedback loops suffer from a lack of commitment. Most teams believe that a response to their customer marks the end of a closed-loop feedback system. Departments that could help improve the business end up swimming in an ocean of valuable feedback that isn’t acted upon. Close the loop with the customer.

Accountability 54

Accountability Feedback Chief Customer Officer Metrics 54

ProProfs Blog

APRIL 5, 2019

In its data-driven marketing survey in 2015, Gartner reported that companies would migrate towards making their decisions based on quantitative data. This also makes it easier to improve surveys and iron out the kinks to get better insights and feedback in future projects. The result of this surge in the value of data?

Surveys 122

Surveys Upselling Employee engagement Sales 122

AWS Machine Learning

NOVEMBER 26, 2024

The following is an example where we can not only classify the action of the player but also provide feedback to the player comparing the action to a professional player. You can also ask the model to combine its knowledge with the knowledge from the graph. We provide the model the following image of a tennis player.

Real estate 97

Real estate Engineering APIs Government 97

Kayako

OCTOBER 29, 2015

Slowly coming back home: 2010 – 2015. This coincided with the rise of websites like odesk.com and elance.com (before their merger to upwork.com in 2015) specialising in virtual freelance work. 2015 – onwards. Customer feedback doesn’t make it back to your company. They finally found a good fit, right?

outsourcing 98

outsourcing Customer Support Feedback Surveys 98

TechSee

DECEMBER 5, 2017

Founded in 2000 and headquartered in Norway, Questback Customer Touchpoint provides enterprises with a comprehensive view by automatically collecting process-driven customer feedback at key customer interaction points across multiple channels. Customers appreciate: The feeling that their feedback is important and acted upon.

Contact Center 116

Contact Center Technology Self service Call Center 116

ProProfs Blog

APRIL 30, 2020

In his 2015 Ted Talk, Bill Gates explained, “The next big thing most likely to kill 10 million people will not be a war but a virus.” Moreover, as one of the best online survey software , this tool has allowed us to share post-interview and onboarding feedback surveys to each candidate to further improve our hiring process. Quiz Maker.

Surveys 152

Surveys Healthcare Employee engagement Personalization 152

GetFeedback

DECEMBER 27, 2018

Customer feedback can reveal opportunities for major business growth—what customers want, straight from their own mouths. Customers benefit from sharing feedback too. Online surveys are an essential tool in any customer feedback program. The feedback conundrum. This is a unique problem. Survey purpose. Survey length.

Surveys 90

Surveys Feedback Abandon rate Personalization 90

CCNG

OCTOBER 19, 2022

Temkin, 2017) After a bad experience, 30% of consumers tell the company, 50% tell their friends, and 15% provide feedback online. Forrester, 2016) 63% of CX professionals use customer feedback to prioritize investment in better products, services, and customer experiences. Forrester, 2016) The average email survey response rate is 24%.

Customer Experience 195

Customer Experience Journey mapping Metrics Surveys 195

Provide Support

OCTOBER 6, 2016

Dealing with customer complaints, negative feedback and frustration on a day-to-day basis can be a pretty stressful experience. © 2003 - 2015 Provide Support LLC. The Power of Positive Thinking in Customer Service. It’s no secret that customer service jobs are often associated with negativity. Read more.

Customer Service 84

Customer Service Feedback 84

Kayako

OCTOBER 27, 2015

How does “Thank you for your feedback” or, “We apologize for your inconvenience” make you feel? Chris Hesselrode (@chesselrode) October 15, 2015. supportmistakes — Tanya Storm (@TanyaStorm) October 15, 2015. Kayako (@Kayako) October 15, 2015. Avoid business speak. Be intentional, and stand out from the crowd.

Customer Support 88

Customer Support Education Coaching Self service 88

TechSee

NOVEMBER 13, 2017

Since 2015, deep-learning-based object recognition has achieved amazing results, with the error rate dropping below 5% (the human level). Motion detection is a key component of the the future virtual technician, enabling it to provide instructions and feedback to customers in real time.

Engineering 154

Engineering Technical Support Call Center Technology 154

Kayako

OCTOBER 1, 2015

Support teams are the direct line to your customers – they talk to them every day, and are in the best position to gain insight and feedback from them. Other explicit feedback they have. Bernadette Forward (@Forward_B) September 17, 2015. So these can be helpful when they’re trying to figure out what to prioritise next.

Sales 92

Sales Marketing Feedback Accountability 92

PeopleMetrics

JANUARY 12, 2015

Superhero fantasies aside, what do you want achieve in 2015 with your customer experience efforts? So every quarter, leaders cross-reference customer feedback data with churn levels. Step 1: Clearly and specifically define success. Before you start the climb, you have to begin with the summit in mind.

Customer Experience 130

Customer Experience Customer centricity Wireless B2B 130

Avaya

SEPTEMBER 2, 2016

The campaign, the Fiesta Movement, was a huge success, increasing awareness of the new vehicle—and giving Ford invaluable feedback from real users, literally the word on the street. The post Building Innovation on Customer Feedback appeared first on Avaya Connected Blog.

Feedback 40

Feedback Contact Center Technology Marketing 40

PeopleMetrics

JANUARY 5, 2015

It’s 2015, and that means we’re blazing into the 16th year of this still-new millenium. As you take stock of your last year, and look forward into a new one, it’s a good time to consider: What are you going to do differently in 2015? What are you going to do differently in 2015? How about focusing on the prospect experience ?

Sales 63

Sales Consulting Consulting Feedback 63

Eptica

SEPTEMBER 30, 2015

Date: Wednesday, September 30, 2015 The widening UK customer experience gap. Published on: September 30, 2015. Given this importance of customer experience, the recent KPMG Nunwood 2015 UK Customer Experience Excellence Centre report , paints a worrying picture for British organizations.

Customer Experience 83

Customer Experience Multichannel Advertising Contact Center 83

Customercount

OCTOBER 22, 2018

December 21, 2015 – CustomerCount? online enterprise customer feedback management system announces that its Executive VP Lisa Kobek has been named to the Board of Directors of The Children’s TherAplay Foundation, Inc. TherAplay) effective 2016.

Enterprise 68

Enterprise Feedback Management 68

Influitive

OCTOBER 11, 2015

The 2015 B2B Buyer’s Survey Report found that 20% of respondents consider peer recommendations one of the top information resources when researching potential vendors (along with web research and analyst reports). Providing feedback on the product or service.

B2B 111

B2B Marketing Best practices Feedback 111

GetFeedback

NOVEMBER 20, 2018

Plus, it reminds recipients that you care about their feedback. Think about using a survey email subject line that emphasizes the power of the recipient’s feedback. Example : We need your feedback! According to Campaign Monitor , 53% of emails were opened on mobile devices in 2015. Not sure what this looks like?

Surveys 98

Surveys Advertising Feedback Personalization 98

Kristina Evey

JANUARY 13, 2015

First off, I hope all of you had a wonderful holiday season and are looking forward to the promises and opportunities of 2015. . I have great plans for all of us in 2015. Resolutions Don’t Work… HABITS Do. . And… like the MAJORITY of folks, most (if not all) of those resolutions have already fallen by the wayside.

Customer Experience 87

Customer Experience Customer Service Morale Coaching 87