2015, Front-line service and Surveys - Customer Contact Central

Search:

DAY

WEEK

MONTH

YEAR

Select your country:
Sign up | Log in

2015

Front-line service

Surveys

Consumer Gripes Hit Record Levels Over Purchases Needed ‘To Get Through Each Day’

Connecting the Dots

MARCH 22, 2023

View Full Article Staffing problems in customer service and the growing complexity of essential goods and services, like cars and digital tech, have made complaints harder to resolve, data shows. customers than ever before report experiencing product and service problems. Its not just you: More U.S.

Front-line service

Front-line service Consulting Consulting Surveys

Customer Rage Study Podcast: Interview With Scott Broetzmann and Mary Murcott

Connecting the Dots

APRIL 21, 2017

And number 5: “Please give me top scores and all the questions in the after-call survey”, begging for positive reviews. Here we are in 2016 now, the study was done in 2015, and it is only 17%. In 1976, the percentage of households with a problem was 32% and in 2015 it’s 54%. Well, an IVR survey doesn’t measure that at all.

Customer Care

Customer Care Scripts Front-line service Contact Center

Consumer Gripes Hit Record Levels Over Purchases Needed ‘To Get Through Each Day’

Customer Rage Study Podcast: Interview With Scott Broetzmann and Mary Murcott

Stay Connected