Fonolo

MARCH 22, 2022

One strategy employed by many companies is “gamification.” Gamification builds on the desire most people have for feedback, recognition, and achievement in a peer group. What is Call Center Gamification? Gamification is the introduction of interactive, game-like principles and elements into different contexts.

Gamification 75

Gamification Call Center Contact Center Feedback 75

Nicereply

NOVEMBER 21, 2019

Basically, you create a short survey with several options to rate (stars, smileys, thumbs), put a link to that survey in your e-mails and wait for your customers to score you. Things started to move in the right direction in 2015 when Nicereply team released instant ratings. Sure, you hope to get 10 out of 10. TOP 10 ranking.

Gamification 75

Gamification Surveys Feedback Customer Support 75

Balto

JUNE 3, 2022

Social events are one of the easiest ways to give agents a sense of community at work, but the number of contact centers that host social activities has fallen by more than 25% since 2015. Take Engagement Surveys Seriously. Over 67% of contact centers measure engagement through periodic agent feedback surveys.

Gamification 52

Gamification Scripts Contact Center Surveys 52

NICE inContact

JULY 25, 2019

According to the JOLTS survey from the Bureau of Labor Statistics, the employee turnover rate is higher now than it has been in the past 18 years. Practical ways to listen to employees can be implemented through weekly one-on-one check-ins, anonymous social tools, and short frequent surveys. 3) Keep Your Agents Challenged.

Call Center 56

Call Center Gamification Coaching Surveys 56

Natalie Petouhof

FEBRUARY 28, 2016

In a recent survey 22 percent of respondents identified performance management as the “most likely” solutions to be replaced in 2016. . What Does Gamification Have To Do With Performance? The latest version of Verint Performance Management became generally available in November 2015.

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Gamification Management Analytics Metrics 45

Fonolo

JANUARY 29, 2019

44% of people surveyed in the U.S. Gamification is the future of employee engagement and attrition for the call center. Call center volumes have dropped by 71% since 2015. Automated Telephone Systems (IVR) and “the inability to reach a live person for customer support.” This is listed by 34% of U.S. That’s a whopping 25.2%

Call Center 85

Call Center Airlines Contact Center Self service 85

JivoChat

JULY 20, 2021

You can collect customer feedback with a survey or by conducting user testing and focus groups with your customers. Major League Baseball, Advanced Media (MLBAM) , used in-app messaging as a content promotion tool by sending personalized messages to fans as soon as teams settled a 2015 playoff series. Use In-Moment Surveys.

Customer retention 52

Customer retention Gamification Education Self service 52