2015 Multichannel Service level 
Vcaretec
JUNE 6, 2022
It is a challenge for retailers, both online and brick-and-mortar, to make sure that their customer service levels are maintained throughout the holiday season, when customer support volume can increase by more than 10 fold. Clients met all of their customer care goals, even on the busiest shopping days of the year.
Eptica
SEPTEMBER 10, 2015
Date: Friday, September 11, 2015 What the latest Apple launch tells us about customer service. Published on: September 11, 2015. To find out, the Eptica Multichannel Customer Experience Study evaluated their performance at answering routine questions over email , Twitter , chat, and on their websites.
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Eptica
SEPTEMBER 30, 2015
Date: Wednesday, September 30, 2015 The widening UK customer experience gap. Published on: September 30, 2015. Given this importance of customer experience, the recent KPMG Nunwood 2015 UK Customer Experience Excellence Centre report , paints a worrying picture for British organizations. Share this page on: Tweet.
Eptica
DECEMBER 4, 2015
Date: Friday, December 4, 2015 Happy Holidays? How good is retail customer service? Published on: December 04, 2015. Customers are not happy with service levels 35% of American consumers were dissatisfied with the experience they received online during November 2015. part of the research.
Eptica
NOVEMBER 18, 2015
Date: Wednesday, November 18, 2015 The state of UK email customer service. Published on: November 18, 2015. Deflect what you can Minimise the number of unnecessary emails you get by ensuring that routine information is available online, such as through web self-service systems. Share this page on: Tweet.
Eptica
AUGUST 26, 2015
Date: Wednesday, August 26, 2015 Why APAC consumers are the most demanding in the world. Published on: August 26, 2015. This is especially true in Asia-Pacific, with customers demanding better and faster service , across more and more channels, than ever before. Just 50% of Spanish consumers and 68% of Germans said the same.
Eptica
DECEMBER 11, 2015
Date: Friday, December 11, 2015 Festive failings in UK customer service. Published on: December 11, 2015. In this post we will focus on the UK results of the 2015 Eptica Retail Black Friday Customer Experience Study in which there were three main findings: 1. To read more about the US research, simply click here.
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